Accessibility Information

Wheelchair access

The London Dungeon has two flights of stairs inside the attraction. Most wheelchair types can access the attraction using our wheelchair lift, subject to the restrictions below.

We can accommodate one wheelchair user per hour, at quarter past each hour. This is due to our fire evacuation procedures and because the wheelchair lift can accommodate only one wheelchair at a time.

Booking a wheelchair timeslot

A wheelchair timeslot must be booked in addition to an attraction ticket.

• Pre-book a wheelchair timeslot here
• If you are unable to book a wheelchair timeslot and attraction ticket at the same time, please visit the attraction at the time of your wheelchair timeslot.

Wheelchair restrictions

To use our wheelchair lift, your wheelchair must meet the following requirements:

• The combined weight of the wheelchair and user must not exceed 300kg.
• The wheelchair must be no more than 27 inches (69cm) wide.
• The wheelchair must be able to navigate tight turns and uneven flooring.
• Unfortunately, mobility scooters cannot be accommodated.

The wheelchair lift itself has the following dimensions:

Please note that the 300kg combined wheelchair and user limit applies, even though the lift itself has a maximum load capacity of 400kg.

A member of our team must be present in the lift at all times.

If your wheelchair exceeds our weight or dimension restrictions, we may need to arrange an alternative way for you to access the attraction. Our team will discuss the available options with you and do their best to ensure your experience is as smooth as possible.

Sub-basement access

For health and safety reasons, the sub-basement area of The London Dungeon, including the Conspirator shows, is not accessible to wheelchair users.

If you are unable to access the sub-basement, you can use a bypass route and continue with the rest of your tour.

If you wish to access the sub-basement, you must be able to:

• Go up and down two flights of stairs without assistance.
• Spend up to 8 hours without your own wheelchair.

Shows and seating

Where possible, our actors will encourage wheelchair users to the front of the group to help ensure an unrestricted view of the shows.

Shows that include seating will accommodate wheelchair users in the best position available for them.

Some shows include experiences that specifically involve the seating, including the chair tip in Sweeney Todd's Barber Shop and the 'bum tickler' seats in Plague Surgery.

Wheelchair users can experience these effects if they are able to transfer from their wheelchair to the show seating. If you are unable to transfer, you can still experience the show, but will not be able to experience the seat effects.

For the safety of our guests and team members, staff are unable to assist guests with transferring in or out of their wheelchairs.

Ride restrictions

In addition to the standard restrictions that apply to each ride, additional restrictions may apply to wheelchair users.

Please check the individual ride restrictions before your visit to make sure you can safely participate.

Wheelchair hire

Wheelchairs are not currently available to hire at The London Dungeon.

Please be aware that The London Dungeon is a 75-minute walking experience, excluding any additional queue times. The attraction includes stairs, uneven flooring, low lighting and moving floors, which may affect guests with mobility impairments.

• There is one flight of stairs to the main entrance.
• Inside the attraction, there are two flights of stairs (21 steps in total).
• Some areas have low lighting and uneven flooring.
• The floor moves in some areas, including Guy Fawkes and The Lift of Doom.
• Guests are required to stand for the majority of the shows. Seating is available during some shows, but due to the nature of the attraction and the needs of different groups, priority seating cannot be guaranteed.
• On weekends and during peak periods, the attraction can get busy, and you may need to queue before your tour begins.

Lift assistance

If you require lift assistance, you will need to book the next available wheelchair timeslot. Please speak to a member of our Front of House team when you arrive, and they will be happy to assist you.

If you have any questions or require assistance during your visit, please speak to a member of our team.

For health and safety reasons, guests using a wheelchair or with mobility impairments must be able to meet the following requirements to experience the Drop Dead Drop Ride:

• Be able to sit back and brace themselves during the ride.
• Be able to get on and off the ride without assistance.
• Be able to leave their personal wheelchair behind in the event of a ride evacuation.
• Be able to use two flights of stairs in the event of a ride or building evacuation.

Guests with prosthetic limbs

Guests with prosthetic limbs must ensure that their prosthetic limb is securely fitted and safely attached before riding.

The ride's height restriction still applies, even if a prosthetic limb is removed.

Height restriction:

• Drop Dead Drop Ride: Minimum height 1.4m

If you are unable to meet any of the above health and safety requirements, you will unfortunately be unable to ride the Drop Dead Drop Ride. However, an alternative bypass route is available. This will allow you to continue with the rest of your tour without missing any other areas of the attraction.

Accessible toilets

An accessible toilet is available at the entrance to the tour.

At the exit, the nearest accessible toilets are located by The London Eye Ticket Office, which is on ground level.

Pregnant guests are welcome to visit The London Dungeon at any stage of pregnancy and can experience all shows on the tour.

However, the Drop Dead Drop Ride is not suitable during pregnancy at any stage.

If you are pregnant and would like to bypass the ride, please let one of our Yeomen (Ride Operators and Loaders) know. They will be happy to show you the alternative route. Bypassing the ride will not affect the rest of your experience.

Things to consider before your visit

The London Dungeon is a 75-minute walking experience, excluding any additional queue times. Guests are required to stand for the majority of the shows, and seating is not always available.

The attraction also includes:

• Very low lighting, loud noises, bangs and sound effects.
• Some areas that may feel enclosed or claustrophobic.
• Jump scares performed by our actors. Actors will not touch or chase you.
• Other members of the public in your tour group, and potentially busy conditions during peak periods.
• Areas with strong or pungent smells.
• A chair tip as part of the Sweeney Todd's Barber Shop show.

Please consider these aspects of the experience when deciding whether The London Dungeon is suitable for you during your pregnancy.

The London Dungeon is an interactive theatrical experience, rather than a traditional scare attraction or horror maze. However, the experience includes dark environments, loud noises and jump scares, which may be frightening for some children.

Children under 5 are not permitted to enter The London Dungeon. We recommend The London Dungeon for children aged 12 and over. However, deciding whether the experience is suitable is ultimately at the discretion of the child and their parent or guardian.

Every child is different. We have welcomed younger children who have thoroughly enjoyed the experience, while some older children and adults have found it frightening.

If your child is nervous, gets scared easily or is particularly afraid of the dark, you may wish to consider whether they feel comfortable visiting The London Dungeon.

What to expect

The attraction includes:

• Very low lighting and dark environments.
• Loud noises, bangs and sound effects.
• Jump scares performed by our actors. Actors will not touch or chase guests.

Young children may find some elements of the experience distressing or frightening.

If your child wants to leave

If your child becomes uncomfortable or wants to leave during the experience, they may do so at any time.

Speak to an actor or member of our team, who will be happy to assist.

Please note that guests under 16 must be accompanied by someone aged 18 or over. If you are visiting with a group and a child needs to leave, please ensure that an adult aged 18 or over is available to accompany them.

Ride restrictions

Height restrictions apply to our rides.

Drop Dead Drop Ride:

• Minimum height to ride: 1.4m

The London Dungeon is an interactive theatrical experience, rather than a traditional scare attraction or horror maze. However, the experience does include elements that some guests may find challenging if they experience claustrophobia or panic attacks.

The attraction includes:

• Very low lighting, loud noises, bangs and sound effects.
• Areas that may feel enclosed or claustrophobic.
• Jump scares performed by our actors. Actors will not touch or chase you.
• Lighting effects, flashing lights and one instance of strobe lighting.
• Areas with distinct or strong smells.
• A Mirror Maze, which can be disorientating and may temporarily feel as though you cannot find the exit.

Moving through the attraction

You will move through the attraction with your group from one room to the next. You will not normally spend more than 6 minutes in any individual room, unless there is an unexpected technical issue.

Mirror Maze

The Mirror Maze is towards the end of the tour and can be particularly disorientating.

An actor will ensure that guests are able to exit the maze within a maximum of 5 minutes of entering and will check the entire maze to make sure no one is left behind.

If you would prefer to bypass the Mirror Maze, please speak to the actor in the Jack the Ripper – Mitre Square show. They can arrange for you to take an alternative route around the maze without affecting the rest of your experience.

If you need to leave the tour

If you begin to feel uncomfortable or need to leave the attraction at any point, please speak to a member of our team or an actor. We can help you take a break in a backstage area and re-join the tour when you feel ready.

If you decide that you would prefer to leave the attraction completely, a manager will be called to assist you with your exit.

The London Dungeon tour is delivered in English.

The London Dungeon is an interactive theatrical experience, bringing London's gruesome history to life through live performances, storytelling, sights, sounds and smells. Some cultural references and humour may not translate directly into other languages, so the experience is designed primarily for guests who understand English.

Many of our international guests enjoy The London Dungeon without being fluent in English, although they may not experience the attraction in quite the same way as guests who are proficient in English.

If someone in your group would like to translate for other members of your party, they are welcome to do so. Please be mindful of other guests and avoid disrupting the performances.

Audio guides are not currently available.