Frequently Asked Questions

The London Dungeon is an immersive, walkthrough attraction which whisks you back through the dark history of the capital and puts you face-to-face with the most notorious characters like Guy Fawkes, Jack the Ripper and Sweeney Todd.

There are some shows which are scary and include moments of darkness and occasional jump scares. However, other shows do not have this scary element and are more light-hearted.

The recommended age for the Dungeon is 12+.

Please be aware:

• Under-5s are not admitted to the Dungeon (we don't want the poor little souls to be harmed). Children 5 and over can enter at the discretion of their parent or guardian. 
• The minimum height restriction for the Drop Dead Drop Ride is 1.4 metres. 

The actors will embody the most notorious characters from London's history. They will tell their tales to you and occasionally ask for interactions from the audience. Our actors will not touch you during the tour and we would ask you do not touch them.

Tours last approximately 75 minutes, excluding queue time. Your ticket time is your entry time to the attraction, after which you'll join the queue. Queue times vary depending on attendance and are typically between 10 and 30 minutes, but may be up to 60 minutes during busier periods.

We have 1 ride at the London Dungeon, Drop Dead: Drop Ride 

Our Drop Dead Drop Ride is always subject to availability.

The tour of The London Dungeon is an English language tour. The London Dungeon is not a scare attraction, nor is it a horror maze, it is an interactive theatrical experience.

Some cultural references are not directly translatable, so for consistency and as we welcome many international guests, English language caters for the vast majority of our visitors.

Many of our non-English speaking guests still enjoy the sights, sounds (and smells!) of London’s gruesome history, however may not experience the attraction in the same way as those proficient in the English language.

If someone in your party wishes to translate, they are of course welcome to, however please be mindful of other guests.

Unfortunately at this time, audio guides are not available

Pregnant people are welcome at The London Dungeon but please be aware this is a mostly standing or walking experience with little chance to sit down. Also note that for your own health, the Drop Dead Drop ride are not suitable for pregnant people. Members of staff will be happy to show you alternative routes.

The London Dungeon is dark, smelly, noisy and will show you the scarier side of London's history. There are areas which have enclosed spaces and will make you feel scared at some points. If you suffer from claustrophobia or panic attacks, please speak to a member of the team about whether this attraction is suitable for you. If you do have a panic attack in the attraction, then please tell a member of our team or an actor and they will organise your exit to a more calming area.

Opening times vary. Please see full opening times here. 

Please arrive at the time stated on your ticket. Please be aware that you won't be admitted before this time. 

Yes. The London Dungeon is a cashless attraction, so we don't accept cash for purchases. Please bring a debit or credit card, or use a contactless payment method, for purchases during your visit.

There is no dress code but you may want to wear comfy shoes as majority of the tour will be spent standing.

We do not accept suitcases or large items of hand luggage into this attraction. If you arrive with these items, you will be directed to a left luggage service. The closest are at the London Eye ticket office or Waterloo station.

Handbags and backpacks up to a 30litre capacity will be permitted.

There is no cloakroom at The London Dungeon. 

There are toilets, including disabled toilet, at the start of the tour. Please note there is no other toilets until you have left the attraction. 

We have a Victorian Tavern at the end of the tour selling snacks and alcoholic/non-alcoholic drinks. If you have any allergies, please speak to our staff if you want to know about our ingredients.

Yes, we have a gift shop which is situated at the end of the tour in our Tavern. 

At the London Dungeon, smoking or vaping is not permitted. Visitors cannot smoke, use e-cigarettes or vaping products anywhere in the attraction.

If at any time you need to leave the attraction, simply speak to the actor in the show you are in and they will arrange for someone to help you to the nearest exit as soon as possible.

If you miss your timeslot, we will do our best to accommodate you. However, in peak times we may not be able to do so.

Anyone arriving after the stated attraction closing time will not be admitted and will not be eligible for a refund.

Photography is not permitted at any time whilst on the main tour. You can take photos in our admission area and at the end of the tour.

All guests under 16 must be accompanied by an adult (18+).

Find out about wheelchair access, sensory considerations, facilities and carer tickets in our Accessibility Guide.

Ticket prices vary depending on available capacity and prices may fluctuate during periods of high demand we recommend purchasing tickets online in advance to guarantee entry.

You'll also receive our best rate when pre-booking online versus buying on the day - please see our Tickets and Prices page for full details. 

Pricing is subject to change based on availability.

You will save more on your visit by booking online in advance! Here’s why it’s the best choice:

• Lowest Price Guarantee: Booking early online ensures you get the lowest available rates, which are often significantly cheaper than the door price
• Beat On the Door Prices: Avoid higher prices at walk-up by securing your tickets ahead of time
• Guaranteed Entry: During peak times, attractions can fill up quickly. Booking in advance guarantees your spot and preferred time slot

Visit our tickets page for the best rates when pre-booking online and secure your spot at a discounted price today!

For the most seamless experience and to enjoy exclusive savings, we highly recommend purchasing your tickets directly through our London Dungeon website.

When you buy your tickets online in advance, not only do you secure our guaranteed best rates, but you also avoid the potential for long wait times at the door.

Please note the time on your ticket is not the show time but the time you are allowed to enter the building and queue.

Our peak times are busier periods at the attraction - weekends and school holidays (Christmas, Easter, Summer and UK School holidays). 

Book online in advance to guarantee the best price for your tickets - prices vary and can go up as the date of your visit gets closer. You can save money by booking online and you'll also be guaranteed a spot.

Pricing is subject to change based on availability.

An Anytime Ticket gives you flexibility and allows you to arrive at any time on your chosen date. please see our Tickets and Prices page for full details. 

🎫 Select your pass from our multi-attractions page here

🕒 The time slot booked is for your visit to the London Dungeon only

🗓️ You have 7 days to visit the remaining attractions at your leisure. Please ensure you book a free timed-entry ticket before you visit each attraction, using our booking portal

🆓 You can reschedule your tickets for free up to 1 hour in advance if your plans change

Entry to all attractions is subject to availability, we recommend booking entry times in advance, especially during peak times or if combining visits into one day.

Can't find what you're looking for? Visit our multi-attraction page for more information.

Yes, but we strongly advise you pre-book to ensure your timeslot. We cannot guarantee entry if you attempt to book in person, particularly during peak periods.

No, we have no additional booking fee.

Please arrive at the attraction within the time indicated on your booking confirmation.

Please note: If you do not arrive within your allocated arrival time, there may be an extended wait for the next available show time. In busy periods we cannot guarantee entry if you miss your arrival time.

If you are running late for your timeslot and miss your pre-booked 15-minute timeslot, we will endeavour to help you enter the attraction but cannot guarantee this as it is dependent on capacity on the day. If you know in advance you will be unable to make your timeslot, you can reschedule using our online booking portal up to 1 hour before your original entry time. 

Yes, you are entitled to reschedule up to 3 times as long as it is at least 1 hour prior to your booked timeslot. You can do this here. 

No, you will receive an email ticket which will contain a barcode per ticket purchased and can be presented on a mobile for scanning on entry.

Tickets are non-refundable as per our Terms and Conditions. You are entitled to reschedule your tickets up to 1 hour prior to your timeslot using our online booking portal. 

Our address is - Riverside Building, County Hall, Westminster Bridge Rd, London SE1 7PB. Right next to the lastminute.com London Eye!

Find us on Google Maps here - https://goo.gl/maps/QsLH7JvUNmpuMNdp7.

London Dungeon is located within easy walking distance from several London tube stations: Waterloo, Embankment, Charing Cross and Westminster. Waterloo is the closest tube station and is about five minutes walking distance. 

We are a short walk from National Railway stations Waterloo and Charing Cross.

We have local stops which include the no. 211, 77 and 381.

Driving to The London Dungeon may be challenging due to our central London location. Usually it is quicker and easier to take public transport to reach us. However if you prefer to drive, we have agreements in place with the following local car parks

National Theatre Car Park

• £7 day rate, prebooked through their website; Horizon Parking
• Opening hours are Mon-Sun: 0700-1900

Q-Park Car Park

• 30% discount across all their Central London locations (including Chinatown, Trafalgar & Leicester Square)
• To receive your discount please visit https://www.q-park.co.uk/en-gb/cities/london/, click on Pre-Booking and use the promotional code DUNGEON when making your booking.

Please note that London Dungeon is within the Congestion Charge Zone.

We left Tooley street in 2013, over 10 years ago! Now we're situated on the South Bank, next to the London Eye

You can pre-book your group (10+) booking online here. 

Yes! Please see our schools page for more information.

We prefer schools to book into morning timeslots. Please see our Schools page for more information. 

We always endeavour to keep large groups and schools in exclusive tours but, especially in peak periods, we are not always able to do so. 

We have a number of bespoke packages for Stag and Hen parties available. Please see here for full information. 

You can get a student discount through our partner Student Beans. Please see here to access this ticket.

If you are a Merlin Annual Pass holder, you do need to book a timeslot or you will not gain entry to the attraction. You can do this through our booking system here. 

To purchase Merlin Annual Pass Friends and Family tickets for London Dungeon please visit here. Please note the Merlin Passholder must be attending on the day and produce a valid Merlin Pass to collect the tickets from Tickets Sales and Collection.

Please note: All Merlin Passholders must reserve their entry in advance. To book your tickets, please click here. We strongly recommend reserving your Passholder tickets prior to booking your Friends and Family Tickets.

Restriction dates vary depending on the level of pass you have. Please see here for full breakdown. 

Yes of course, you can purchase a pass through our online booking portal. Find out more information here.