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FAQs

Got an itching and burning sensation for answers to all your little questions? Lucky for you we've got all the FAQs you could ask, so don't bother us! 

The Experience

The London Dungeon is an immersive, walkthrough attraction which whisks you back through the dark history of the capital and puts you face-to-face with the most notorious characters like Guy Fawkes, Jack the Ripper and Sweeney Todd. 

There are some shows which are scary and include moments of darkness and occasional jump scares. However, other shows do not have this scary element and are more light-hearted. 

The actors will embody the most notorious characters from London's history. They will tell their tales to you and occasionally ask for interactions from the audience. Our actors will not touch you during the tour and we would ask you do not touch them. 

Tours last approximately 90 minutes excluding any additional queuing times. The time on your ticket is the time you are allowed to enter the building and queue. Queue times differ depending on attendance levels and can vary from 10-30 minutes.

If at any time you need to leave the attraction, simply speak to the actor in the show you are in and they will arrange for someone to help you to the nearest exit as soon as possible.

Pregnant people are welcome at The London Dungeon but please be aware this is a mostly standing or walking experience with little chance to sit down. Also note that for your own health, The Tyrant Boat ride and the Drop Dead Drop ride are not suitable for pregnant people. Members of staff will be happy to show you alternative routes.

The London Dungeon is dark, smelly, noisy and will show you the scarier side of London's history. There are areas which have enclosed spaces and will make you feel scared at some points. If you suffer from claustrophobia or panic attacks, please speak to a member of the team about whether this attraction is suitable for you. If you do have a panic attack in the attraction, then please tell a member of our team or an actor and they will organise your exit to a more calming area. 

We have 2 rides at The London Dungeon, Drop Dead: Drop Ride - and The Tyrant Boat Ride

The minimum height restrictions for Drop Dead Drop Ride is 1.4 metres. All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer unaided into and out of the ride seats. The ride is not suitable for guests with:

  • Heart complaints or Pacemakers
  • Back or Neck complaints
  • Broken limbs
  • Pregnant guests
  • Photosensitive Epilepsy
  • Have a condition that may result in injury or complication from riding

Additionally, guests with larger body proportions may find the ride uncomfortable and may not be suitable to fit within our ride restraints. If the lap bar is not able to come down to a certain level, you will be asked to leave for your own health and safety.

The Drop Ride is an optional ride and if you fancy a reprieve, you can skip the ride! it is not accessible for guests who are unable to walk unaided or guests who cannot use stairs.

Please note, this ride is subject to availability.

The Tyrant Boat Ride is not accessible to guests who are unable to walk unaided or guests who cannot use stairs. There is a height restriction on this ride of 1 metre, guests at this height must be accompanied by a parent or guardian. Guests who are 1.2 metres can ride without supervision. This ride is not suitable for guests with:

  • Back or Neck Complaints
  • Broken limbs
  • Pregnant Guests
  • Have a condition that may result in injury or complication from riding

The Tyrant Boat Ride is optional. If you don't fancy getting your head chopped off at the Tower, you can skip the ride!

Please note, this ride is subject to availability.

Please note - from 28/11 to 11/12, the Drop Dead Ride will be closed for essential annual maintenance. We apologise for any inconvenience caused.

Before You Book

Opening times vary. Please see full opening times here. 

Please arrive at the time stated on your ticket. Please be aware that you won't be admitted before this time. 

If you miss your timeslot, we will do our best to accommodate you. However, in peak times we may not be able to do so.

Anyone arriving after the stated attraction closing time will not be admitted and will not be eligible for a refund.

The recommended age for the Dungeon is 12+. Please be aware, Under-5s are not admitted to the Dungeon (we don't want the poor little souls to be harmed). Children 5 and over can enter at the discretion of their parent or guardian. 

All guests under 16 must be accompanied by an adult (18+).

There is no dress code but you may want to wear comfy shoes as majority of the tour will be spent standing.

There is no cloakroom at The London Dungeon. 

We do not accept suitcases or large items of hand luggage into this attraction. If you arrive with these items, you will be directed to a left luggage service. The closest are at the London Eye ticket office or Waterloo station.

Handbags and backpacks up to a 30litre capacity will be permitted.

Yes, we have a gift shop which is situated at the end of the tour in our Tavern. 

We have a Victorian Tavern at the end of the tour selling snacks and alcoholic/non-alcoholic drinks. If you have any allergies, please speak to our staff if you want to know about our ingredients.

There are toilets, including disabled toilet, at the start of the tour. Please note there is no other toilets until you have left the attraction. 

Booking Information

Tickets can be purchased via the London Dungeon website, click here to book.

Please note: The time on your ticket is not the show time but the time you are allowed to enter the building and queue.  Queue times differ depending on attendance levels and can go from 10-35 minutes.

Please arrive at the attraction within the time indicated on your booking confirmation.

Please note: If you do not arrive within your allocated arrival time, there may be an extended wait for the next available show time. In busy periods we cannot guarantee entry if you miss your arrival time.

If you are running late for your timeslot and miss your pre-booked 15-minute timeslot, we will endeavour to help you enter the attraction but cannot guarantee this as it is dependent on capacity on the day. If you know in advance you will be unable to make your timeslot, you can reschedule using our online booking portal up to 24 hours before your original entry time. 

Ticket prices vary depending on the day and ticket type you're booking - please see our Tickets and Prices page for full details. 

We have a range of different ticket types, please see our Tickets and Prices page for full details. 

No, we have no additional booking fee.

We strongly advise you pre-book to ensure your timeslot. We cannot guarantee entry if you attempt to book in person, particularly during peak trading periods.

An Anytime Ticket gives you flexibility and allows you to arrive at any time on your chosen date. please see our Tickets and Prices page for full details. 

No, you will receive an email ticket which will contain a barcode per ticket purchased and can be presented on a mobile for scanning on entry.

Yes, you are entitled to reschedule up to 5 times as long as it is at least 24 hours prior to your booked timeslot. You can do this here

Tickets are non-refundable as per our Terms and Conditions. You are entitled to reschedule your tickets up to 24 hours prior to your timeslot using our online booking portal

You can pre-book a wheelchair timeslot online here. We admit 1 wheelchair user per hour, at each quarter past the hour. We currently do not have wheelchairs available for hire. Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring. Unfortunately, we are unable to admit mobility scooters.

Please pre-book a wheelchair timeslot following the link above. All wheelchair timeslots must be accompanied with an attraction ticket. If you are unable to book at wheelchair timeslot and tickets at the same time, please visit at the time of your wheelchair timeslot. Please note we are only able to accommodate 1 wheelchair booking per timeslot.

For more accessibility information please see our full guide

Please make sure you book a carer ticket prior to your visit and bring the relevant documentation as this will be checked on arrival. Carer tickets like all other tickets are subject to availability, so please in advance to guarantee entry.

You can pre-book your Carer ticket here. 

Please note: your Carer ticket must accompany a paying ticket holder and you may be asked to produce documentation to support and validate your ticket e.g. a Blue or Orange badge, BD8 or a Certificate of Visual Impairment (CVI), International Proof of Disability

For more accessibility information please see our full guide

You can get a student discount through our partner Student Beans. Please see here to access this ticket.

Multi-attraction Tickets

When booking a combination ticket through our website, you will be asked to select a date and time. This date and time are for your visit here at the London Dungeon. From this date, you have 90 days to visit all the other attractions you have purchased, and entry is not guaranteed on date of booking and subject to that attraction’s capacity.

You then need to reserve your timeslot to the other attractions you have booked for to ensure your entry to those attractions. You can reserve a timeslot to other attraction(s) via our Booking Portal. You can reschedule your booking up to 5 times from the date you visit the London Dungeon.

You can reserve a timeslot to other attraction(s) via our Booking Portal. You can reschedule your booking up to 5 times from the date you visit The London Dungeon.

This is to ensure you have guaranteed entry to your chosen attraction(s) as each attraction has limited capacity and operate at a first come first serve basis. To avoid disappointment, please reserve your timeslot(s) via our Booking Portal at your earliest convenience.

The timeslot you reserved at the time of booking is for the London Dungeon only. For guaranteed entry to other attraction(s), please ensure you reserve a timeslot for each attraction individually via our Booking Portal.

Your ticket is valid for 90 days from the date you visit the London Dungeon. Please book a timeslot for another date/time.

Yes - just head over to our Booking Portal. You can reschedule for free 5 times up to 24 hours prior to the date you are due to visit London Dungeon.

Getting Here

Our address is - Riverside Building, County Hall, Westminster Bridge Rd, London SE1 7PB. Right next to the lastminute.com London Eye!

Find us on Google Maps here - https://goo.gl/maps/QsLH7JvUNmpuMNdp7.

We left Tooley street in 2013, almost 10 years ago! Now we're situated on the South Bank, next to the lastminute.com London Eye

Driving to The London Dungeon may be challenging due to our central London location. Usually it is quicker and easier to take public transport to reach us. However if you prefer to drive, we have agreements in place with the following local car parks

National Theatre Car Park

  • £6 day rate, prebooked through their website; Horizon Parking
  • Opening hours are Mon-Sun: 0700-1900

Q-Park Car Park

  • 30% discount across all their Central London locations (including Chinatown, Trafalgar & Leicester Square)
  • To receive your discount please visit https://www.q-park.co.uk/en-gb/cities/london/, click on Pre-Booking and use the promotional code DUNGEON when making your booking.

Please note that Shrek's Adventure! London is within the Congestion Charge Zone.

London Dungeon is located within easy walking distance from several London tube stations: Waterloo, Embankment, Charing Cross and Westminster. Waterloo is the closest tube station and is about five minutes walking distance. 

We have local stops which include the no. 211, 77 and 381.

We are a short walk from National Railway stations Waterloo and Charing Cross.

Schools and Groups

Yes! Please see our schools page for more information.

Yes - we prefer schools to book into morning timeslots. Please see our Schools page for more information. 

We always endeavour to keep large groups and schools in exclusive tours but, especially in peak periods, we are not always able to do so. 

You can pre-book your group (10+) booking online here

We have a number of bespoke packages for Stag and Hen parties available. Please see here for full information. 

Photography

Photography is not permitted at any time whilst on the main tour. You can take photos in our admission area and at the end of the tour.

There are official photo capture points in the attraction where our photographers will take your photos and a photo point on the drop ride. You will have the opportunity to purchase these at our photo desk the end of the tour.

If you have purchased our digital image package, please click here to download your photos with your download code as listed on your receipt.

Make sure you've entered the code exactly as it appears on your receipt. Photos that fail to load are usually the result of a mistyped code.

If you have any issues, please contact Picsolve's guest services team here.

Merlin Annual Pass

If you are a Merlin Annual Pass holder, you do need to book a timeslot or you will not gain entry to the attraction. You can do this through our booking system here

To purchase Merlin Annual Pass Friends and Family tickets for London Dungeon please visit here. Please note the Merlin Passholder must be attending on the day and produce a valid Merlin Pass to collect the tickets from Tickets Sales and Collection.

Please note: All Merlin Passholders must reserve their entry in advance. To book your tickets, please click here. We strongly recommend reserving your Passholder tickets prior to booking your Friends and Family Tickets.

Restriction dates vary depending on the level of pass you have. Please see here for full breakdown. 

Yes of course, you can purchase a pass through our online booking portal. Find out more information here

Got a really weird question that no one but you have needed to know before? Then email LDGuestExperience@merlinentertainments.biz and get in touch with one of our Dungeon Dwellers. 

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