FAQs

The London Dungeon is an immersive, walkthrough attraction which whisks you back through the dark history of the capital and puts you face-to-face with the most notorious characters like Guy Fawkes, Jack the Ripper and Sweeney Todd.

There are some shows which are scary and include moments of darkness and occasional jump scares. However, other shows do not have this scary element and are more light-hearted.

The actors will embody the most notorious characters from London's history. They will tell their tales to you and occasionally ask for interactions from the audience. Our actors will not touch you during the tour and we would ask you do not touch them.

Tours last approximately 90 minutes excluding any additional queuing times. The time on your ticket is the time you are allowed to enter the building and queue. Queue times differ depending on attendance levels and can vary from 10-30 minutes.

If at any time you need to leave the attraction, simply speak to the actor in the show you are in and they will arrange for someone to help you to the nearest exit as soon as possible.

Pregnant people are welcome at The London Dungeon but please be aware this is a mostly standing or walking experience with little chance to sit down. Also note that for your own health, the Drop Dead Drop ride are not suitable for pregnant people. Members of staff will be happy to show you alternative routes.

The London Dungeon is dark, smelly, noisy and will show you the scarier side of London's history. There are areas which have enclosed spaces and will make you feel scared at some points. If you suffer from claustrophobia or panic attacks, please speak to a member of the team about whether this attraction is suitable for you. If you do have a panic attack in the attraction, then please tell a member of our team or an actor and they will organise your exit to a more calming area.

We have 1 ride at the London Dungeon, Drop Dead: Drop Ride 

Our Drop Dead Drop Ride is always subject to availability.

At the London Dungeon, smoking or vaping is not permitted. Visitors cannot smoke, use e-cigarettes or vaping products anywhere in the attraction.

Opening times vary. Please see full opening times here. 

Please arrive at the time stated on your ticket. Please be aware that you won't be admitted before this time. 

If you miss your timeslot, we will do our best to accommodate you. However, in peak times we may not be able to do so.

Anyone arriving after the stated attraction closing time will not be admitted and will not be eligible for a refund.

The recommended age for the Dungeon is 12+. Please be aware, Under-5s are not admitted to the Dungeon (we don't want the poor little souls to be harmed). Children 5 and over can enter at the discretion of their parent or guardian. 

All guests under 16 must be accompanied by an adult (18+).

There is no dress code but you may want to wear comfy shoes as majority of the tour will be spent standing.

There is no cloakroom at The London Dungeon. 

We do not accept suitcases or large items of hand luggage into this attraction. If you arrive with these items, you will be directed to a left luggage service. The closest are at the London Eye ticket office or Waterloo station.

Handbags and backpacks up to a 30litre capacity will be permitted.

Yes, we have a gift shop which is situated at the end of the tour in our Tavern. 

We have a Victorian Tavern at the end of the tour selling snacks and alcoholic/non-alcoholic drinks. If you have any allergies, please speak to our staff if you want to know about our ingredients.

There are toilets, including disabled toilet, at the start of the tour. Please note there is no other toilets until you have left the attraction. 

The amount of money you save will vary depending on the day and time of your visit, tickets during peak times may be more expensive as availability is limited so it's best to book online early to guarantee a spot and lock in a good deal.

Our peak times are busier periods at the attraction - weekends and school holidays (Christmas, Easter, Summer and UK Half Term holidays). 

Book online in advance to guarantee the best price for your tickets - prices vary and can go up as the date of your visit gets closer. You can save money by booking online and you'll also be guaranteed a spot.

Pricing is subject to change based on availability.

For the most seamless experience and to enjoy exclusive savings, we highly recommend purchasing your tickets directly through our London Dungeon website.

When you buy your tickets online in advance, not only do you secure our guaranteed best rates, but you also avoid the potential for long wait times at the door.

Please note the time on your ticket is not the show time but the time you are allowed to enter the building and queue.

Please arrive at the attraction within the time indicated on your booking confirmation.

Please note: If you do not arrive within your allocated arrival time, there may be an extended wait for the next available show time. In busy periods we cannot guarantee entry if you miss your arrival time.

If you are running late for your timeslot and miss your pre-booked 15-minute timeslot, we will endeavour to help you enter the attraction but cannot guarantee this as it is dependent on capacity on the day. If you know in advance you will be unable to make your timeslot, you can reschedule using our online booking portal up to 1 hour before your original entry time. 

Ticket prices vary depending on available capacity and prices may fluctuate during periods of high demand we recommend purchasing tickets online in advance to guarantee entry.

You'll also receive our best rate when pre-booking online versus buying on the day - please see our Tickets and Prices page for full details. 

Pricing is subject to change based on availability.

We have a range of different ticket types, please see our Tickets and Prices page for full details. 

No, we have no additional booking fee.

We strongly advise you pre-book to ensure your timeslot. We cannot guarantee entry if you attempt to book in person, particularly during peak trading periods.

An Anytime Ticket gives you flexibility and allows you to arrive at any time on your chosen date. please see our Tickets and Prices page for full details. 

No, you will receive an email ticket which will contain a barcode per ticket purchased and can be presented on a mobile for scanning on entry.

Yes, you are entitled to reschedule up to 3 times as long as it is at least 1 hour prior to your booked timeslot. You can do this here. 

Tickets are non-refundable as per our Terms and Conditions. You are entitled to reschedule your tickets up to 1 hour prior to your timeslot using our online booking portal. 

You can pre-book a wheelchair timeslot online here. We admit 1 wheelchair user per hour, at each quarter past the hour. We currently do not have wheelchairs available for hire. Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring. Unfortunately, we are unable to admit mobility scooters.

Please pre-book a wheelchair timeslot following the link above. All wheelchair timeslots must be accompanied with an attraction ticket. If you are unable to book at wheelchair timeslot and tickets at the same time, please visit at the time of your wheelchair timeslot. Please note we are only able to accommodate 1 wheelchair booking per timeslot.

For more accessibility information please see our full guide. 

Please make sure you book a carer ticket prior to your visit and bring the relevant documentation as this will be checked on arrival. Carer tickets like all other tickets are subject to availability, so please in advance to guarantee entry.

You can pre-book your Carer ticket here. 

Please note: your Carer ticket must accompany a paying ticket holder and you may be asked to produce documentation to support and validate your ticket e.g. a Blue or Orange badge, BD8 or a Certificate of Visual Impairment (CVI), International Proof of Disability

For more accessibility information please see our full guide. 

You can get a student discount through our partner Student Beans. Please see here to access this ticket.

When booking a combination ticket through our website, you will be asked to select a date and time. This date and time are for your visit here at the London Dungeon. From this date, you have 90 days to visit all the other attractions you have purchased, and entry is not guaranteed on date of booking and subject to that attraction’s capacity.

You then need to reserve your timeslot to the other attractions you have booked for to ensure your entry to those attractions. You can reserve a timeslot to other attraction(s) via our Booking Portal. You can reschedule your booking up to 3 times from the date you visit the London Dungeon.

You can reserve a timeslot to other attraction(s) via our Booking Portal. You can reschedule your booking up to 3 times from the date you visit The London Dungeon.

This is to ensure you have guaranteed entry to your chosen attraction(s) as each attraction has limited capacity and operate at a first come first serve basis. To avoid disappointment, please reserve your timeslot(s) via our Booking Portal at your earliest convenience.

The timeslot you reserved at the time of booking is for the London Dungeon only. For guaranteed entry to other attraction(s), please ensure you reserve a timeslot for each attraction individually via our Booking Portal.

Your ticket is valid for 90 days from the date you visit the London Dungeon. Please book a timeslot for another date/time.

Yes - just head over to our Booking Portal. You can reschedule for free 3 times up to 1 hour prior to the date you are due to visit London Dungeon.

Our address is - Riverside Building, County Hall, Westminster Bridge Rd, London SE1 7PB. Right next to the lastminute.com London Eye!

Find us on Google Maps here - https://goo.gl/maps/QsLH7JvUNmpuMNdp7.

We left Tooley street in 2013, almost 10 years ago! Now we're situated on the South Bank, next to the lastminute.com London Eye

Driving to The London Dungeon may be challenging due to our central London location. Usually it is quicker and easier to take public transport to reach us. However if you prefer to drive, we have agreements in place with the following local car parks

National Theatre Car Park

• £6 day rate, prebooked through their website; Horizon Parking
• Opening hours are Mon-Sun: 0700-1900

Q-Park Car Park

• 30% discount across all their Central London locations (including Chinatown, Trafalgar & Leicester Square)
• To receive your discount please visit https://www.q-park.co.uk/en-gb/cities/london/, click on Pre-Booking and use the promotional code DUNGEON when making your booking.

Please note that London Dungeon is within the Congestion Charge Zone.

London Dungeon is located within easy walking distance from several London tube stations: Waterloo, Embankment, Charing Cross and Westminster. Waterloo is the closest tube station and is about five minutes walking distance. 

We have local stops which include the no. 211, 77 and 381.

We are a short walk from National Railway stations Waterloo and Charing Cross.

Yes! Please see our schools page for more information.

Yes - we prefer schools to book into morning timeslots. Please see our Schools page for more information. 

We always endeavour to keep large groups and schools in exclusive tours but, especially in peak periods, we are not always able to do so. 

You can pre-book your group (10+) booking online here. 

We have a number of bespoke packages for Stag and Hen parties available. Please see here for full information. 

Photography is not permitted at any time whilst on the main tour. You can take photos in our admission area and at the end of the tour.

There are official photo capture points in the attraction where our photographers will take your photos and a photo point on the drop ride. You will have the opportunity to purchase these at our photo desk the end of the tour.

You will be given instructions on how to download your digital images when purchasing at the photo desk at the end of the tour.

Photos are available to view and download at LondonDungeon.Photos

For support, please click HERE or contact support@pomvom.com

If you are a Merlin Annual Pass holder, you do need to book a timeslot or you will not gain entry to the attraction. You can do this through our booking system here. 

To purchase Merlin Annual Pass Friends and Family tickets for London Dungeon please visit here. Please note the Merlin Passholder must be attending on the day and produce a valid Merlin Pass to collect the tickets from Tickets Sales and Collection.

Please note: All Merlin Passholders must reserve their entry in advance. To book your tickets, please click here. We strongly recommend reserving your Passholder tickets prior to booking your Friends and Family Tickets.

Restriction dates vary depending on the level of pass you have. Please see here for full breakdown. 

Yes of course, you can purchase a pass through our online booking portal. Find out more information here. 

As part of limited time or special events at selected attractions, POP Badges with selected designs are sometimes available for guests and Merlin Annual Passholders. You can also swap POP Badges, which means if you have a badge and spot a member of our team with a badge on their lanyard with a design that you prefer, you can ask them to swap their badge for one of yours!

Due to the special nature of POP Badges and their exclusive designs, any badges in distribution are subject to availability for a limited time only, and as such availability cannot be guaranteed – all badges, except the starter badges received in new Gold or Platinum Merlin Annual Pass privilege packs, are limited editions so need to be snapped up quick!

If you have seen an attraction release information on a new badge, we recommend planning your visit to them in advance, ensuring a prompt arrival to increase your chance of adding one of these badges to your collection – remember, availability is not guaranteed and is subject to our fair swapping guide below.

When swapping, please remember to follow the Fair Swapping Guide for Collectors:

• Staff who have POP Badges are sometimes able to swap, however please be considerate if they are currently operating a ride or caring for our animals.
• Collectors are responsible for their personal collection of POP Badges and our attractions cannot be held accountable for any losses that may occur on the premises.
• For fair swapping, our POP Badge policy is 1 badge for 1 badge per swap, regardless of the POP Badge’s status or rarity.
• Be considerate of other people’s collections and do not pressure them to swap something they may want to hold onto for their personal collection.
• POP Badges are NOT for resale and hold no value. Do not pay someone for POP Badges as they are making unlawful profit from the attraction's intellectual property.