Accessibility Information

The London Dungeon has two flights of stairs inside but are accessible for most wheelchair types (see below for details). We admit 1 wheelchair user per hour, at each quarter past the hour. This is due to fire evacuation procedures and the wheelchair lift only being suitable for one wheelchair at a time, due to weight and dimension restrictions.

• Click here to pre-book a wheelchair timeslot.
• All wheelchair timeslots must be accompanied with an attraction ticket. If you are unable to book a wheelchair timeslot and tickets at the same time, please visit at the time of your wheelchair timeslot.

For your information, the dimensions for our wheelchair lift are as follows:

• Width – 94cm
• Length – 146cm
• Weight – maximum load 400kg

Please note that a team member needs to be present in the lift at all times. If a wheelchair exceeds our weight and/or dimension restrictions, we may have to facilitate your tour using alternative methods. If this is the
case a member of staff will assist you and will ensure your experience is as smooth as possible.

In addition to the standard ride restrictions for each of our rides, guests who use a wheelchair will be subject to further ride restrictions, as follows:

PLEASE NOTE: Due to health and safety reasons in the event of a fire, the sub-basement area of the Dungeon, which includes  Conspirator shows, is not accessible to wheelchair users. If you're unable to go to the sub-basement, you will bypass this area and continue with your tour.

If a wheelchair user wishes to go to the sub-basement, they MUST be able to do the following:

• Go up / down two flights of stairs unaccompanied
• Spend up to 8 hours without own wheelchair

Wherever possible, actors will encourage wheelchair users to the front of the group in order to ensure they have an unrestricted view of the shows. The shows where guests are seated all accommodate wheelchair users in the best place possible for them to experience the best of the show.

There are certain shows with experiences specifically involving the seating, including a chair tip in Sweeney Todd’s Barber Shop and the ‘bum tickler’ seats in Plague Surgery.

Wheelchair users will be able to experience these if they are able to transfer from their wheelchair to the show seating.

If not, you can still experience the show, with the exception of the seat effects. Please note that for the safety of our staff and guests, staff are not able to assist with guests transferring in and out of their wheelchairs.

We do not currently have wheelchairs available to hire at The London Dungeon

In order to experience The Drop Dead drop ride, for reasons of health and safety and in the event of a ride or building evacuation, guests who use a wheelchair or have mobility issues will need to:

• Be able to sit back and brace themselves
• Be able to get in and out of the ride without assistance
• Be without their own personal wheelchair in case of a ride evacuation
• Be able to use two flights of stairs in case of a ride evacuation

Guests with prosthetic limbs will need to ensure that they are secure.

Height Restrictions still apply after removal of prosthetic limbs

Height restrictions:

Drop Dead Drop Ride:
To ride - minimum 1.4m

If any guests do not meet this health and safety criteria, for their own safety, they will unfortunately be unable to ride the Drop Dead Drop Ride. However, an alternative bypass route around the ride is available
which will not impact upon the rest of their tour. We have an accessible toilet at the entrance to the tour. At the exit to the tour, the closest accessible toilets are found by The London Eye Ticket Office which is on ground level.

The London Dungeon has two flights of stairs to walk up, and many areas have low lighting and uneven flooring. The floor will move in areas including Guy Fawkes and The Lift of Doom.

Should you require lift assistance, you will need to book the next available timeslot for lift assistance – please speak to a member of Front of House staff to do so.

The London Dungeon tour is a 90-110 minute walking experience and guests will be required to stand in the majority of shows. Seating is available in some shows however due to the nature of the attraction and
the demographic of groups we cannot guarantee priority seating.

At weekends and during peak periods, the attraction can become busy and you may be required to queue prior to starting your tour. Should you require any assistance please speak to a team member.

You can book a free carer ticket alongside your order when purchasing a standard, anytime or multi-attraction ticket in advance from our website. You must purchase at least 1 full-priced ticket to be able to add a carer ticket to your basket.

On the day of your visit, you must present one of the following documents as proof of eligibility:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).
• A valid Blue Badge
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
• Credibility’s Access Card with the carer/companion symbol
• An International Equivalent of the Above

Terms & Conditions

• Free carer tickets are only available when purchasing at least one full-priced ticket.
• The carer must be 14+ years old.
• Big Bus does not offer carer tickets. If a carer wishes to join a Big Bus tour, a standard ticket must be purchased on the Big Bus official website.

The London Dungeon is not a scare attraction, nor is it a horror maze, it is an interactive theatrical experience.

The London Dungeon is very dark, with loud noises, bangs and sound effects. Some areas may feel ‘claustrophobic’, as though you are enclosed. Actors often perform ‘jump scares’ which may shock you,
however they will not touch you or chase you.

There are areas within the attraction which intentionally smell quite distinctly. There are also lots of
lighting effects, flashing lights, and one instance of strobe lighting.

With your group, you move from to room through the tour. You will not be in any particular room for longer than a maximum of 6 minutes, unless there is a technical difficulty which is unlikely but possible.

Towards the end of the tour there is Mirror Maze, which can be quite disorientating, and it may feel as though that you are unable to escape it.

Rest assured - an actor will let you out of the maze a maximum of 5 minutes after you enter it and will search the whole maze to ensure that no-one is left behind. Alternatively should you wish to skip the Mirror
Maze, please speak to the actor in the ‘Jack the Ripper – Mitre Square’ show, and they will bypass you around the maze.

Should you wish to enter The London Dungeon but later feel that you need to leave, please just speak to a member of staff or an Actor and they will assist – you are welcome to take some time backstage and re-join the tour when you are ready, or you are able to leave, and a manager will be called to facilitate your exit.

Pregnant guests are welcome to visit The London Dungeon at any time during their pregnancy and can take part in all 18 shows on our tour.

However, the Drop Dead Drop Ride is not suitable for pregnant guests at any stage of pregnancy; we care about your wellbeing and will be happy to show you alternative routes to avoid
these rides.

Please inform our 'Yeomen' (Ride Operators and Loaders) that you wish to bypass the ride. This will not affect the
rest of your experience.

• The London Dungeon tour is a 110 minute walking experience and guests will be required to stand in the majority of shows as there is not always seating available in the show area.
• The London Dungeon is very dark, with loud noises, bangs and sound effects. Some areas may feel ‘claustrophobic’, as though you are enclosed. There will be other members of the general public in your tour
  group, and please note that during peak periods, the attraction can get very busy.
• Actors often perform ‘jump scares’ which may shock you, however they will not touch you or chase you. There are areas within the attraction which intentionally smell quite pungent.

Please note that there is a chair tip in Sweeney Todd’s Barber Shop.

The London Dungeon is not a scare attraction, nor is it a horror maze, it is an interactive theatrical experience.

However, inside, it is very dark, with lots of loud noises, and some actors perform ‘jump scares’ however
they will not touch or chase you.

We recommend that The London Dungeon is suitable for children aged 12 and above. However this is totally at the discretion of the child and their parent/guardian. The experience is subjective, and in the past we
have welcomed very young children who have loved their experience and older children (and adults!) who were terrified, so it really does depend on the individual child.

If your child is of a nervous disposition, gets scared easily, and is very afraid of the dark, you may wish to check whether they are confident that they want to enter The London Dungeon.

However, if they do enter and wish to leave, they can do so at any time.

Just ask an actor or a team member!

Please note, anyone under the age of 16 has to be accompanied by someone over the age of 18. Please bear this in mind if you choose to leave but wish to leave other guests to continue the tour.

Young children and infants may find the experience distressing.

Height restrictions apply for our rides

Drop Dead Drop Ride:
To ride - minimum 1.4m

The tour of The London Dungeon is an English language tour. The London Dungeon is not a scare attraction, nor is it a horror maze, it is an interactive theatrical experience.

Some cultural references are not directly translatable, so for consistency and as we welcome many international guests, English language caters for the vast majority of our visitors.

Many of our non-English speaking guests still enjoy the sights, sounds (and smells!) of London’s gruesome history, however may not experience the attraction in the same way as those proficient in the English language.

If someone in your party wishes to translate, they are of course welcome to, however please be mindful of other guests.

Unfortunately at this time, audio guides are not available