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Pre-booking essential

Book your time slot and reserve entry

Pre-booking with a promotional voucher

It is essential that all guests wishing to visit the attraction pre-book their entry date and time – this includes those using discount vouchers.

For any discount voucher that states it cannot be used for online booking, this is no longer the case – all discount vouchers can and must now be used online – see below for guidance.

Important: You must always bring your original discount voucher with you to enter the attraction with your tickets. Failure to provide the correct, valid voucher will void your ticket purchase.

Things to know before you book

We have limited the number of visitors

To allow for social distancing and the best possible guest experience

Contactless payment

We are now a cashless attraction. Please be ready to pay for items at the attraction with a contactless bank card

Good to go!

We've introduced a number of enhanced Health & Safety practices

Already have a ticket? Book and reserve entry below

Ticket information

  • If you have a Merlin Annual Pass, booking your time slot is simple! Just book online here and walk straight into the attraction at your designated time.
  • Face mask/covering must be worn

Voucher information

  • All of our promotions can now be redeemed online - even those that state walk-up only. If you have a voucher from one of our partners such as Kelloggs or Cadburys, simply click below for more information on how to redeem and book your time slot
  • Face mask/covering must be worn

Ticket information

  • If you have any of the below ticket types, simply click below to reserve your entry slot (Flexi Ticket, Free Return Ticket Unused, Non-returned Booking For Closure Period, Carer Ticket, Complimentary, Third Party, York Pass and more)
  • Face mask/covering must be worn

Children under 5 are not admitted at York Dungeon. Children 5 to 8 admitted with parent/guardian permission. Children 15 and under must be accompanied by an adult. The shows contain flashing and strobe lighting effects which may affect visitors with photosensitive epilepsy. We recommend all customers with this condition speak to a member of the team before entering the Tour, so we can brief on where these effects are used. An alternative route can be provided for guests who would like to bypass these areas.