Book your time slot and reserve entry
- Book in advance and save up to 20%
- Pre-booking essential to guarantee entry
- Reschedule your tickets for free
Pre-booking with a promotional voucher
It is essential that all guests wishing to visit the attraction pre-book their entry date and time – this includes those using discount vouchers.
For any discount voucher that states it cannot be used for online booking, this is no longer the case – all discount vouchers can and must now be used online – see below for guidance.
Important: You must always bring your original discount voucher with you to enter the attraction with your tickets. Failure to provide the correct, valid voucher will void your ticket purchase.
Things to know before you book
We have limited the number of visitors
To allow for social distancing and the best possible guest experience
Contactless payment
We are now a cashless attraction. Please be ready to pay for items at the attraction with a contactless bank card
Good to go!
We've introduced a number of enhanced Health & Safety practices
Already have a ticket? Book and reserve entry below
- If you have a Merlin Annual Pass, booking your time slot is simple! Just book online here and walk straight into the attraction at your designated time.
- Please note: you must bring the print @ home booking confirmation together with your Merlin Annual Pass on the day of your visit
- All of our promotions can now be redeemed online - even those that state walk-up only. If you have a voucher from one of our partners such as Kelloggs or Cadburys, simply click below for more information on how to redeem and book your time slot
- Face mask/covering must be worn
- If you have any of the below ticket types, simply click below to reserve your entry slot (Flexi Ticket, Free Return Ticket Unused, Non-returned Booking For Closure Period, Carer Ticket, Complimentary, Third Party, York Pass and more)
- Face mask/covering must be worn
Step 1
Locate your voucher code
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Most discount vouchers for the attraction will have a code printed on the voucher, usually towards the bottom – it will generally begin with the letter ‘V’ followed by a small string of numbers.
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Some codes may NOT begin with V, but will still be found near the base of the voucher and consist of a small number of numbers and/or letters.
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Try your code below – if it is a valid code, it will take you to your relevant offer
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Had no luck with the above? Please scroll down and check Step 2
Step 2
Can’t find a code?
Only use the below links if you are unable to locate the offer code on your voucher. Be sure to double check that the voucher is valid – that it is in date and can be used for your chosen attraction.
Remember: You must always bring your original discount voucher with you to enter the attraction with your tickets. Failure to provide the correct, valid voucher will void your ticket purchase.
Step 3
Still can't find the right offer?
If you are still struggling to find the right offer for the voucher you have, please email a photo of your voucher to yorkguests@merlinentertainments.biz so that we can investigate for you – we’ll get back to you as soon as we’re able.
Children under 5 are not admitted at York Dungeon. Children 5 to 8 admitted with parent/guardian permission. Children 15 and under must be accompanied by an adult. The shows contain flashing and strobe lighting effects which may affect visitors with photosensitive epilepsy. We recommend all customers with this condition speak to a member of the team before entering the Tour, so we can brief on where these effects are used. An alternative route can be provided for guests who would like to bypass these areas.