Book Time Slot and Reserve Entry
- Guarantee entry online
- Reschedule your tickets for free
- We are now cashless
Pre-booking online is essential
Pre-booking tickets online before you visit is essential.
All tickets booked online through this website, are automatically booked into a time slot as part of the check out process and is covered by our booking guarantee.
Guests without a timed entry ticket including open-dated, return tickets and those wishing to use a promotional voucher can book and reserve entry below.
For any discount voucher that states it cannot be used for online booking, this is no longer the case – all discount vouchers can and must now be used online – see below for guidance.
Already have a ticket? Book and reserve entry below
- All of our promotions can now be redeemed online - even those that state walk-up only. If you have a voucher from one of our partners such as Kelloggs or Cadburys, simply click below for more information on how to redeem and book your time slot
- Face mask/covering must be worn
- If you have any of the below ticket types, simply click below to reserve your entry slot (Flexi Ticket, Free Return Ticket Unused, Non-returned Booking For Closure Period, Carer Ticket, Complimentary, Third Party, York Pass and more)
- Face mask/covering must be worn
Step 1
Locate your voucher code
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Most discount vouchers for the attraction will have a code printed on the voucher, usually towards the bottom – it will generally begin with the letter ‘V’ followed by a small string of numbers.
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Some codes may NOT begin with V, but will still be found near the base of the voucher and consist of a small number of numbers and/or letters.
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Try your code below – if it is a valid code, it will take you to your relevant offer
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Had no luck with the above? Please scroll down and check Step 2
Step 2
Still can't find the right offer?
If you are still struggling to find the right offer for the voucher you have, please email a photo of your voucher to yorkguests@merlinentertainments.biz so that we can investigate for you – we’ll get back to you as soon as we’re able.
Children under 5 are not admitted at York Dungeon. Children 5 to 8 admitted with parent/guardian permission. Children 15 and under must be accompanied by an adult. The shows contain flashing and strobe lighting effects which may affect visitors with photosensitive epilepsy. We recommend all customers with this condition speak to a member of the team before entering the Tour, so we can brief on where these effects are used. An alternative route can be provided for guests who would like to bypass these areas.