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COVID-19 Information for Guests

Latest information 07/04/21

York Dungeon remains temporarily closed but in line with the Government’s roadmap out of lockdown we plan to launch our brand-new Walking Tours on April 16th and will fully reopen from May 17th. You can pre-book now and your tickets are covered by our COVID-19 guarantee.

For information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance.

Please keep checking our website and social media for the latest information.

Ticket information & bookings

Pre-booking your visit online is essential for all guests (including annual pass holders)

We are temporarily closing the York Dungeon based on the latest guidance from the UK Government in response to the COVID-19 outbreak.

In line with the Government’s roadmap out of lockdown we plan to launch our outdoor Walking Tours on April 16th before fully reopening from May 17 2021. Please keep checking our website and social media channels for the latest information.

If you have booked a ticket to visit us and we are still closed, it is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to the end of 2021.

Please get in touch with our team on  yorkguests@merlinentertainments.biz