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COVID-19 Information for Guests

UPDATE 05.01.21

Following the recent update from the UK Government in response to COVID-19, we are following the latest guidance and will continue to remain temporarilyclosed as a precautionary measure. 

We are in contact with the relevant authorities and will work to reopen the attraction to guests as soon as we are able to do so. 

If you already have a booking with us and the attraction is closed when you were due to visit, your ticket is valid until 31 May 2021. We will be in touch with guests that have pre-booked tickets as soon as possible and thank you in advance for your patience. For any further information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance. 

Please keep checking our website and social media channels for the latest information. 

Thank you for your co-operation and understanding.   

Ticket information & bookings

Pre-booking your visit online is essential for all guests (including annual pass holders)

We are temporarily closing the York Dungeon based on the latest guidance from the UK Government in response to the COVID-19 outbreakand the move of York and North Yorkshire into Tier 3.    

The York Dungeon will reopen as soon as we are able to do so.If you pre-booked tickets and the attraction is closed on the date you were due to visit, they are valid until 31 May 2021 (please see next question for information on how to re-book tickets). 

If you have booked a ticket and our attraction is closed, your ticket is valid until 31st May 2021.  

If you purchased your ticket after 9th October 2020 please use the link on your ticket to rearrange your visit.  

If you purchased your ticket before 9th October 2020 please get in touch with our Guest Experience Team on yorkguests@merlinentertainments.biz including your Name and Booking Number in the email, and we will assist you further. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.  

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team and we will be more than happy to help.  

Please get in touch with our team on  yorkguests@merlinentertainments.biz