[4th January 2021]
Following the recent update from the UK Government in response to COVID-19, we are following the latest guidance and will remain temporarily closed as a precautionary measure.
We are in contact with the relevant authorities and will work to reopen the attraction to guests as soon as we are able to do so.
If you already have a booking with us and the attraction is closed when you were due to visit, your ticket is valid until 31 May 2021. We will be in touch with guests that have pre-booked tickets and thank you in advance for your patience. For any further information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance.
Please keep checking our website and social media channels for the latest information.
Thank you for your co-operation and understanding.
Information for guests looking to book tickets and those with existing tickets
We are temporarily closed based on the latest guidance from the UK Government in response to the COVID-19 outbreak.
We will re-open as soon as we are able to do so. Please keep checking our website and social media channels for the latest information.
If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased.
We will be in touch when we have a confirmed re-opening date. Please keep checking our website and social channels for the latest updates.
Please get in touch with our team on LDGuestExperience@merlinentertainments.biz
If you have a Merlin Annual Pass please head over to https://www.merlinannualpass.co.uk/coronavirus for all pass related FAQs and the latest updates from the Merlin Annual Pass team.
Yes, guests will need to wear a face covering when visiting our attraction as a condition of entry. Face coverings are not required for children under the age of 11 or for people with certain health conditions and/or disabilities. In addition, visitors will see our guest-facing employees wearing Personal Protective Equipment including facemasks and visors. Hygiene screens have been installed in front of many of our food stalls and shop counters, and we have installed social distancing markers throughout our attraction.
We have implemented an extensive range of safety measures across the attractions. For more details, please see our Know Before You Go page.
We’re restricting the number of guests who can visit each day, to ensure we can maintain social distancing in all areas of the attraction.
Our toilet facilities will be open for guests and we have introduced new measures within these facilities to ensure spatial distancing. Enhanced cleaning will take place throughout the day
We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may require to change the date/time of your visit to our attraction. Please contact: LDGuestExperience@merlinentertainments.biz If you have booked through a third party, please contact them to discuss your booking.
Employees and guests are asked to participate in a temperature check using a non-touch thermometer. Anyone who is displaying a temperature above 37.8 degrees Celsius will unfortunately not be allowed to enter. In this event we will gladly rebook your visit when convenient and at no additional cost; we do not expect anyone to be penalised for doing the right thing.
Visitors with certain health conditions and disabilities related to higher bodily temperatures should speak to the customer services team upon booking to ensure we can provide the correct assistance on an individual basis.