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Learn all you need to know about your visit at the Hamburg Dungeon!

Accessibility and safety regulations

The Hamburg Dungeon welcomes everybody!

All visitors with a "B" in their disabled pass may bring along an accompanying person free of charge. A ticket is necessary for the pass holder.

Accessibility information

  • There is no company parking lot
  • The underground and subway train station "Baumwall" is about 600m away. There is also a bus stop "Auf dem Sande" right in front of our attraction (line 6).
  • There is cobble stone pavement in the surrounding area of the Hamburg Dungeon (Speicherstadt).
  • The Hamburg Dungeon is accessible in guided groups (36 people, maximum one wheelchair user per group)
  • The entrance to the Hamburg Dungeon is accessible via a ramp.
  • All rooms and facilities that can be used by guests are stepless (thresholds no more than 3cm)
  • All doors/passages usable for guests are at least 90cm wide.
  • The two rides in the Hamburg Dungeon (boat ride and free-fall tower) are not usable for guests who cannot get up independently from a wheelchair.
  • There is no seating in many rooms
  • One wheel chair space is available in each room

Public toilet for people with disabilities (ground floor)

  • The manoeuvering spaces are: in front of/behind the door, in front of the WC and in front of the washbasin at least 150cm x 150cm, to the left and right of the WC at least 90cm x 70cm
  • Grab rails are provided to the left and right of the WC
  • Both grab rails can be flipped up
  • The sink has limited access
  • The mirror can be viewed while sitting or standing
  • There is a pull cord system in place to trigger an alarm

  • There is no alarm. All lights are turned on in case of emergency
  • There is no inductive hearing system
  • The tour of the Hamburg Dungeon is guided in groups (maximum 36 people, maximum one wheel chair per group)

  • Assistance dogs are not allowed
  • The entrance is visually contrasting
  • The Hamburg Dungeon is visited in groups (maximum of 36 people, maximum of one wheel chair per group)
  • The elevated areas that can be used by guests are poorly lit in most cases
  • Obstacles, e.g. objects protruding into the path/room, are present
  • Stairs usually have at least one handrail on one side (there are stairs at our exit)
  • There is no information in Braille or prismatic writing

  • The name of the Hamburg Dungeon is clearly recognizable from the outside
  • The Hamburg Dungeon is visited in groups (maximum of 36 people, maximum of one wheelchair per group)
  • There is no information in plain language

We have barrier-free access!

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