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Help Centre

For queries, support and help please visit our Help Centre by clicking on the button below

Ticket & Booking Queries

The recommended minimum age to visit The Edinburgh Dungeon is 8 years old. Children under 5 years old are not permitted to enter.

Please note that the experience is in a dark environment with loud noises which some children may not enjoy. As tickets are purchased on a non-refundable and non-transferable bases as per our terms and conditions, please be sure before purchasing your tickets.

We want to ensure we can offer you the best possible guest experience and we will continue to have reduced capacity at our attraction.

Please do not visit without a ticket and book your tickets online to guarantee entry.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings no later than 24 hours before your arrival time.

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.

Please be advised that regular exclusion dates apply as per your Pass terms and conditions.

Anyone wishing to visit, including promotional ticket holders, will need to pre-book a ticket in advance as we have reduced our capacity to allow for social distancing. This includes vouchers from one of our partners such as Kelloggs or Cadburys.

For any discount vouchers that state it cannot be used for online booking, this is no longer the case - all discount vouchers can and must now be used online. 

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Need to talk? Find out the best way to contact the peasants at the Edinburgh Dungeon! Please note at busy times we may not be able to respond immediately. Our help centre page does answer the most common queries we receive and might be your fastest option! 

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