PRE-BOOKING IS ESSENTIAL - Please pre-book tickets online before you visit the attraction.
CASHLESS ATTRACTION - We are a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card.
BEFORE YOU ARRIVE
Pre-book Online
Please make sure you have made your booking online before you visit the attraction.
If you have symptoms, do not travel
We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Your booking is covered by our booking guarantee.
Cashless Attraction
We are now a cashless attraction. Please be ready to make on-site payments using a ‘contactless’ bank card
Reduced Capacity
To help reduce overcrowding, we may have a reduced daily ticketed capacity to ensure we can offer you the best possible guest experience.
WHEN YOU ARRIVE
Hygiene Measures
We continue to have additional hygiene and safety measures in place throughout our attractions, including enhanced cleaning, plentiful hand sanitiser points, maximised building ventilation and some suggested social distancing markers.
Face Coverings
Following a change in Government guidance, face coverings will no longer be required to visit.
Hand Sanitiser
We politely request that our guests uphold the highest possible hygiene standards – through regular hand washing and the frequent application of hand sanitiser which are available through our attraction.
Experiences
Some of our guest experiences may still be adapted or modified to ensure guests and staff have the best experience whilst taking into account some social distancing and staff safety.
Frequently Asked Questions
We want to ensure we can offer you the best possible guest experience and we will continue to have reduced capacity at our attraction.
Please do not visit without a ticket and book your tickets online to guarantee entry.
It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings no later than 24 hours before your arrival time.
We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.
Please be advised that regular exclusion dates apply as per your Pass terms and conditions.
The recommended minimum age to visit The Edinburgh Dungeon is 8 years old. Children under 5 years old are not permitted to enter.
Please note that the experience is in a dark environment with loud noises which some children may not enjoy. As tickets are purchased on a non-refundable and non-transferable bases as per our terms and conditions, please be sure before purchasing your tickets.
Book with confidence
At Merlin, we recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to. Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.
The guarantee is free of charge and you are covered in the event of:
- The attraction you have booked being closed
- UK Government restrictions on travel
- You being unable to travel due to sickness and/or isolation
You can change your ticket dates via our booking portal, details of which you can find on your e-ticket. *You can move an attraction ticket up to 3 times, with the flexibility to move bookings no later than 24 hours before your arrival time.
This guarantee applies to all standard and multi-attraction tickets but is not currently applicable to premium tickets.
