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Know before you go

14.07.2021

We continue to have additional hygiene and safety measures in place and all guests are still required to wear a face covering while inside our attractions.

Further information can be found in our FAQs below.

Frequently Asked Questions

We would like to reassure everyone that we are continuing to take the necessary measures to provide a safe and hygienic environment. The health and safety of our guests and staff is our absolute priority. We have implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all guests and staff. These include:

  • Lower capacity – in line with Government restrictions to allow for 1m social distancing
  • Face coverings are still mandatory in Scotland and must be worn inside our attractions
  • Guests must continue to adhere to 1 metre social distancing
  • In line with Government restrictions, we allow social bubbles of up to 10 people from up to 4 households maximum
  • You may continue to see Personal Protective Equipment (PPE) and clothing for some of our staff
  • Continuation of enhanced cleaning, hygiene stations and hand sanitiser for guests at key locations
  • You may still see increased ventilation and suggested spatial separation markings and other similar operating adjustments around the attraction

Please be assured that we work in close cooperation with the local health authority to support any direct enquiries to them and will act immediately upon their advice. The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions.

Ticket Information & Bookings

We want to ensure we can offer you the best possible guest experience and we will continue to have reduced capacity at our attraction. Please do not visit without a ticket and book your tickets online to guarantee entry.

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to three times, with the flexibility to move bookings no later than 24 hours before your arrival time.

We've made it even easier for our Merlin Annual Pass Holders to pre-book entry tickets. Click here for information on how to book.

Book with confidence

Book with confidence

At Merlin, we recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to. Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

The guarantee is free of charge for all bookings made in 2021.

You are covered in the event of:

  • The attraction you have booked being closed
  • UK Government restrictions on travel
  • You being unable to travel due to sickness and/or isolation
  • You considering it unsafe to visit us for any reason

You can change your ticket dates via our booking portal, details of which you can find on your e-ticket. *You can move an attraction ticket up to 3 times, with the flexibility to move bookings no later than 24 hours before your arrival time.

This guarantee applies to all standard and multi-attraction tickets but is not currently applicable to premium tickets.

Book with confidence now