Coronavirus Health & Safety
Latest information 07/04/21
The Edinburgh Dungeon remains temporarily closed but in line with the Scottish Government’s roadmap out of lockdown we plan to reopen from May 1st 2021. You can pre-book now and your tickets are covered by our Booking Guarantee
For information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance.
Please keep checking our website and social media for the latest information.
Ticket information & bookings
Pre-booking your visit online is essential for all guests (including annual pass holders)
We have temporarily closed the Edinburgh Dungeon based on the latest guidance from the UK Government in response to the COVID-19 outbreak.
In line with the Scottish Government’s roadmap out of lockdown we plan to launch reopen Edinburgh Dungeon from 1st MAy 2021. Please keep checking our website and social media channels for the latest information.
If you have booked a ticket to visit us and we are still closed, it is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to the end of 2021.
Below are some of the measures you will see during your visit...
Tickets for visiting the Edinburgh Dungeon have been reduced in number to allow for social distancing measures.
BEFORE YOU ARRIVE
There is reduced daily ticket capacity at the Dungeon to allow for (anti) social distancing throughout
Pre-booking is essential
All traitorous guests will be required to book tickets online in advance on pain of punishment
Check latest information
Before you dare to visit, please check our website and social media pages for the latest information as some experiences have been altered or closed
We are now a cashless attraction. Please be ready to pay for items at the attraction with a 'contactless' bank card - we don't want more germs than we already have!
Do not travel if you have symptoms
Feeling a bit peaky? We would request you don’t visit the Dungeon – we’ve got enough buboes already! Please contact the attraction directly should you need to amend your booking
WHEN YOU ARRIVE
Guests will be required to wear a face-covering/mask in order to visit our attraction - or else we'll send you to the Torture!
Pay attention to the new signs around the attraction with important safety messages and instructions... you wouldn't want to get lost in the bowls of the Dungeon, now, would you?
Social distancing measures will be outlined outside and within the attraction (you really don't want to get any closer to..well..anyone!)
None contact temperature checks will be a condition of entry and guests displaying a high temperature will not be permitted into the murky depths
AT THE ATTRACTION
Protective equipment requirements (PPE)
We have introduced Personal Protective Equipment (PPE) requirements for our team
Enhanced cleaning will take place throughout the day
Hygiene stations and hand sanitiser will be available throughout the attraction– that means wash your grubby mitts and use the sanitiser provided- it (probably) won't kill you....!
Guests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from the performances and each other in accordance with social distancing requirements. Dungeon storytellers will wear new historically-themed Dungeon face coverings (sadly even this won’t disguise the Plague Doctor’s stench)
We have installed hygiene screens at many of our service counters, to help physically separate guests from employees