Coronavirus Health & Safety
We're Good to Go!
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. That means our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to safely reopen.
The Edinburgh Dungeon is horribly excited to whisk traitors back to see, hear and (ahem!) smell the city’s perilous past and are confident we can do so in the safest way possible.
We have fully reviewed the experience, making changes to the way our Dungeon dwelling storytellers interact with visitors and have put in place a wide range of new safety measures that adhere to our Local Health Authority and Government guidelines, ensuring every peasant (ok…guest) can have a truly great experience - all whilst observing social distancing guidelines.
Latest Government Guidance
From the 14th September, we encourage all guests to adhere to the latest Government guidance and not meet in groups of more than six people*.
From the 24th September, you will also find NHS QR ‘check-in’ code posters at key entry points around our attractions. These QR posters are optional and can be scanned on the NHS COVID-19 smartphone App. We encourage all our guests to help protect themselves and each other when visiting our attraction. (*Government exemptions are outlined here)
Below are some of the measures you will see during your visit...
Tickets for visiting the Edinburgh Dungeon have been reduced in number to allow for social distancing measures.
BEFORE YOU ARRIVE
There is reduced daily ticket capacity at the Dungeon to allow for (anti) social distancing throughout
Pre-booking is essential
All traitorous guests will be required to book tickets online in advance on pain of punishment
Check latest information
Before you dare to visit, please check our website and social media pages for the latest information as some experiences have been altered or closed
We are now a cashless attraction. Please be ready to pay for items at the attraction with a 'contactless' bank card - we don't want more germs than we already have!
Do not travel if you have symptoms
Feeling a bit peaky? We would request you don’t visit the Dungeon – we’ve got enough buboes already! Please contact the attraction directly should you need to amend your booking
WHEN YOU ARRIVE
Guests will be required to wear a face-covering/mask in order to visit our attraction - or else we'll send you to the Torture!
Pay attention to the new signs around the attraction with important safety messages and instructions... you wouldn't want to get lost in the bowls of the Dungeon, now, would you?
Social distancing measures will be outlined outside and within the attraction (you really don't want to get any closer to..well..anyone!)
None contact temperature checks will be a condition of entry and guests displaying a high temperature will not be permitted into the murky depths
AT THE ATTRACTION
Protective equipment requirements (PPE)
We have introduced Personal Protective Equipment (PPE) requirements for our team
Enhanced cleaning will take place throughout the day
Hygiene stations and hand sanitiser will be available throughout the attraction– that means wash your grubby mitts and use the sanitiser provided- it (probably) won't kill you....!
Guests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from the performances and each other in accordance with social distancing requirements. Dungeon storytellers will wear new historically-themed Dungeon face coverings (sadly even this won’t disguise the Plague Doctor’s stench)
We have installed hygiene screens at many of our service counters, to help physically separate guests from employees
Information for Guests
Since we closed in March, we've been working tirelessly to make sure that when we were ready to reopen and welcome you back, it will be in the safest way possible.
Our team of health and safety experts have created a plan which will enable us to deliver on our promise of keeping your well-being and safety as our top priority. Some of the measures may be clearly visible to you from the moment you arrive at the attraction and others require consideration from our guests to help ensure everyone has a great visit.
Guests with pre-booked tickets for dates when The Edinburgh Dungeon was closed will be able to use their tickets on any other day during the 2020 season. Please visit our FAQs section for more information.See FAQs