LATEST UPDATE
The Edinburgh Dungeon is now open in line with the latest Government guidance. You can book tickets now and your tickets are covered by our booking guarantee.
The health and safety of our guests and team is always our number one priority and our attraction is COVID-secure. As we look forward to welcoming guests back, our team will continue to create the memorable and exciting experiences we are known for, delivered in the safest possible way. In line with Government guidelines, we have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures.
We have been awarded the Visit England 'We're Good to Go' charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.
Some of the measures set out below may be clearly visible to you from the moment you arrive and others require consideration from guests to help ensure everyone has a magical visit.
BEFORE YOU ARRIVE
Guest Experience
There is reduced daily ticket capacity at the Dungeon to allow for (anti) social distancing throughout
Pre-booking is essential
All traitorous guests will be required to book tickets online in advance on pain of punishment
Check latest information
Before you dare to visit, please check our website and social media pages for the latest information as some experiences have been altered or closed
Contactless payments
We are now a cashless attraction. Please be ready to pay for items at the attraction with a 'contactless' bank card - we don't want more germs than we already have!
Do not travel if you have symptoms
Feeling a bit peaky? We would request you don’t visit the Dungeon – we’ve got enough buboes already! Please contact the attraction directly should you need to amend your booking
WHEN YOU ARRIVE
Face Covering
Guests will be required to wear a face-covering/mask in order to visit our attraction - or else we'll send you to the Torture!
Guidelines
Pay attention to the new signs around the attraction with important safety messages and instructions... you wouldn't want to get lost in the bowls of the Dungeon, now, would you?
Social distancing
Social distancing measures will be outlined outside and within the attraction (you really don't want to get any closer to..well..anyone!)
Temperature check
None contact temperature checks will be a condition of entry and guests displaying a high temperature will not be permitted into the murky depths
AT THE ATTRACTION
Protective equipment requirements (PPE)
We have introduced Personal Protective Equipment (PPE) requirements for our team
Enhanced cleaning
Enhanced cleaning will take place throughout the day
Hygiene stations
Hygiene stations and hand sanitiser will be available throughout the attraction– that means wash your grubby mitts and use the sanitiser provided- it (probably) won't kill you....!
Safety measures
Guests viewing entertainment, in the form of live shows or theatrical scenes, will be separated from the performances and each other in accordance with social distancing requirements. Dungeon storytellers will wear new historically-themed Dungeon face coverings (sadly even this won’t disguise the Plague Doctor’s stench)
Hygiene screens
We have installed hygiene screens at many of our service counters, to help physically separate guests from employees