Frequently Asked Questions
Were you not able to find what you were looking for? Check our FAQ with questions that we hear often. In case you weren’t able to find your answer anyways, please don’t hesitate to contact us!
If you have tickets and want to change the date of your visit, you can use our booking portal. This service is free of charge. You can amend your booking up to 5 times.
Is a facemask mandatory?
From Saturday 26 June 2021, wearing a mouth mask is no longer mandatory!
In what languages are the tours?
We offer English and Dutch tours, which will depart depending on the amount of waiting English- or Dutch visitors.
What is the minimum age for a visit to the Amsterdam Dungeon?
We advice an age of 10 years and older. However, we don’t check for a birth date at the ticket desk and assume that the (adult)guidance estimates if the child is old enough. Children until 12 years always need a guidance from someone who is above 16.
How long does the tour takes?
A tour takes around 45 minutes.
When does a new tour depart?
We have a new tour every 15 minutes. At the ticket desk you can mention if you would like to do the tour in English or Dutch.
How many people can go in one tour?
Due to Covid-19 the number of people in a tour is reduced from a maximum of 30 to a maximum of 8 people.
Where is the Amsterdam Dungeon located?
The Amsterdam Dungeon is situated on the Rokin, in the city centre of Amsterdam. For more information, please check our travel and directions page.
Do I need to print out my online purchased tickets?
All tickets that you can purchase on the website of the Amsterdam Dungeon doesn’t need to be printed, we can scan these tickets via mobile phone! Also in case you purchased tickets on another website you can show these via your mobile phone.
I bought a ticket via this website without a specific date. Can I still visit The Amsterdam Dungeon with this ticket?
No, unfortunately we cannot accept tickets without a date and time slot. We can convert this ticket to a desired date and time, please contact us via firstname.lastname@example.org. You can also go to the till where you will be booked into a timeslot. Then take into account a longer waiting time.
I have booked the wrong date / time slot. Can I still change this?
Yes this is possible via de bookingportal, see link below.
I have a discount coupon. Can I come to the cash register of The Amsterdam Dungeon with this?
Yes this is possible, but take into account a longer waiting time because you have to be booked in a time slot.
Contact The Amsterdam Dungeon via email if you want to be booked online in a time slot
How and when do I use my ticket for the canal cruise?
Combination tickets with a canal cruise are for sale at The Amsterdam Dungeon. At the cash register you will receive a separate voucher for the boat trip. You do not necessarily have to redeem this voucher on the same day, you have 30 days to do so. The tickets for the canal cruise can be redeemed at the following address (10 minutes walking distance from The Amsterdam Dungeon):
1012 LG Amsterdam
The boarding point for the boat trip is located at Prins Hendrikkade 25-27.