Frequently Asked Questions
Were you not able to find what you were looking for? Check our FAQ with questions that we hear often. In case you weren’t able to find your answer anyways, please don’t hesitate to contact us!
If you have tickets and want to change the date of your visit, you can use our booking portal. This service is free of charge. You can amend your booking up to 5 times.
In what languages are the tours?
We offer English and Dutch tours, which will depart depending on the amount of waiting English- or Dutch visitors.
What is the minimum age for a visit to the Amsterdam Dungeon?
We advice an age of 10 years and older. However, we don’t check for a birth date at the ticket desk and assume that the (adult)guidance estimates if the child is old enough. Children until 12 years always need a guidance from someone who is above 16.
How long does the tour takes?
A tour takes around 75 minutes.
When does a new tour depart?
We have a new tour every 15 minutes. At the ticket desk you can mention if you would like to do the tour in English or Dutch.
Am I obliged to participate if I am chosen by the actor?
We don't force anyone to participate, but it is an interactive experience so an actor may invite you or pick you out. This has never been agreed in advance and the actors do not know this from each other. It is therefore possible that you will not be selected for the entire tour or just a few times.
How many people can go in one tour?
Max 30 people. Do you want to come with more people? Please contact us via firstname.lastname@example.org
Where is the Amsterdam Dungeon located?
The Amsterdam Dungeon is situated on the Rokin, in the city centre of Amsterdam. For more information, please check our travel and directions page.
Do I need to print out my online purchased tickets?
All tickets that you can purchase on the website of the Amsterdam Dungeon doesn’t need to be printed, we can scan these tickets via mobile phone! Also in case you purchased tickets on another website you can show these via your mobile phone.
I bought a ticket via this website without a specific date. Can I still visit The Amsterdam Dungeon with this ticket?
No, unfortunately we cannot accept tickets without a date and time slot. We can convert this ticket to a desired date and time, please contact us via email@example.com. You can also go to the till where you will be booked into a timeslot. Then take into account a longer waiting time.
I have booked the wrong date / time slot. Can I still change this?
Yes this is possible via de bookingportal, see link below.
I have a discount coupon. Can I come to the cash register of The Amsterdam Dungeon with this?
Yes this is possible, but take into account a longer waiting time because you have to be booked in a time slot.
Contact The Amsterdam Dungeon via email if you want to be booked online in a time slot
How and when do I use my ticket for the canal cruise?
At The Amsterdam Dungeon you can buy combination tickets with a canal cruise. Your ticket contains a UNIQUE code (ticket ID) for Lovers which you can redeem at www.lovers.nl/merlin
Here you select the number of tickets and the time slot. After this you can enter the UNIQUE code. Press buy and the tickets will be sent to your email address.
The boarding point for the boat trip is located at Prins Hendrikkade 25-27.
Can I bring a pet with me?
It’s unfortunately not allowed to bring a pet into The Amsterdam Dungeon
Is The Amsterdam Dungeon wheelchair accessible?
Visitors in wheelchairs are most welcome. Unfortunately the property is not suitable for electric wheelchairs. Because, due to fire regulations, a maximum of two wheelchair users may be in the building at a time, we advise you to book your visit in advance via firstname.lastname@example.org or +31 (0) 20-5308500
Can carers visit The Amsterdam Dungeon for free?
If you cannot move through the attraction independently, you may bring a free carer. They can enter free of charge. However, the carer will need a (free) ticket and time slot. This must be booked 48 hours in advance via email@example.com.
Free carer ticket
To take advantage of the free carer ticket, you need to make a reservation in advance. This is necessary because in many cases our colleagues in the attraction cannot judge whether or not you are able to move through the attraction independently. The free carer ticket is tied to a paid admission ticket and only valid on the pre-booked date and time of that ticket.
How does the application work?
Email firstname.lastname@example.org on what date and time you would like to visit our attraction. You can request one free companion ticket for each visitor with a (in)visible disability. To prevent abuse of the scheme, we ask you to send a document showing the disability along with your application. (disabled parking card, CIZ statement, public transport companion pass, etc.) We will confirm your request, which you will take to the The Amsterdam Dungeon entrance. On presenting this confirmation, you will receive one free carer ticket at the entrance.