Health, safety and security are extremely important at all Merlin Entertainments attractions. As a core part of our business, this is our number one priority for our guests and employees. Our procedures have been developed over a number of years with the police and security services and are evaluated annually. Our security measures:
- SECURITY CHECKS
We take the safety and security of all our guests very seriously and have put in place a range of security measures to protect our guests and staff. We recommend that if you come to The Amsterdam Dungeon, you arrive well in time. Our security team is here for your safety. Please cooperate fully with all security checks and support these vital members of our team in carrying out important work to keep us all safe.
- BAG CHECK
To make your visit as safe, secure and enjoyable as possible, we have implemented enhanced security checks. These include checks on bags and personal belongings of our visitors. Bags and belongings will be searched before you are admitted. This is to ensure that no prohibited items are brought into the attraction. You can then be screened by one of the staff members.
- METAL DETECTORS & SAFETY ARCHES
It is possible that you take extra safety measures with us, such as metal detectors, safety arches or wall metal detectors.
- PROHIBITED ITEMS
Below you will find an overview of the objects that are not allowed in The Amsterdam Dungeon. Please note that this list is not exhaustive and objects can also be refused on the spot.
- Any item that is considered a weapon
- Fireworks and/or smoke bombs
- Glass bottles or other objects that may cause injury and/or be considered offensive or dangerous
- Sharp objects or anything that could be considered a safety hazard, including knives, pocket knives, scissors, corkscrews, metal nail files, toy or replica guns.
- Illegal substances and/or legal highs
- Skateboards, scooters and rollerblades
- WHAT ELSE DO WE DO TO KEEP YOU SAFE?
We monitor the entire attraction 24 hours a day and our staff is trained to ensure that all our guests have a safe, secure and enjoyable time. We are proud to work very closely with the Amsterdam Police Service and other members of the security services to ensure that our security procedures are up to date.
- HOW CAN YOU HELP US?
We ask our guests to remain vigilant in alerting our employees or security teams if they notice anything suspicious in and around the attraction.