Terms & Conditions
LEGAL INFORMATION
Okay... here we go. Boring but important. We were going to try to pretty it up a bit... but really, are you bothered? There’s a kind of dumb bravery to this. Read on. We salute you… and we’ll be waiting for you… in the bar probably.
General
The Dungeon is not suitable for people of a nervous disposition or very young children. Entry is at the discretion of the parent or guardian. Children under 16 must be accompanied by an adult aged 18 or over. The Dungeon reserves the right to refuse entry without explanation.
Tickets purchased online or in advance cannot be used with any other offer, promotion, or voucher, and are not exchangeable for cash. Tickets are only valid for the attraction stated.
Blackpool Tourism reserves the right to alter, close, or remove any details, exhibits, or rides without prior notice for technical, operational, or other reasons. No refunds or price reductions will be given in these circumstances.
All tickets for The Blackpool Tower Dungeon — whether purchased directly from the Dungeon, through Blackpool Tourism, or via third-party sellers — are strictly non-refundable and non-transferable.
Blackpool Tourism and The Blackpool Tower Dungeon accept no responsibility for any loss or damage incurred on the premises. This includes, but is not limited to, travel expenses or any other out-of-pocket costs.
Blackpool Tourism does not knowingly allow individuals who are convicted child sex offenders, or those subject to the notification requirements of the Sexual Offences Act 2003, Sexual Risk Orders, Child Abduction Notices, or similar safeguarding restrictions, to visit its attractions or hold any form of pass associated with access to them.
Blackpool Tourism reserves the right to refuse admission, ban entry, or remove from the attraction — without refund — any individual (and their party, if applicable) whose behaviour or presence may negatively impact the experience or safety of other guests or staff, or who may compromise Blackpool Tourism’s safeguarding policies. The term “attractions” refers to any location or experience managed by Blackpool Tourism, now or in the future.
Booking Terms
1. Making Your Booking
The party leader must be authorised to make the booking on behalf of all persons named on the booking and, for any party members under 18, by their parent or guardian. The party leader must be at least 18 years old and is responsible for all payments.
All bookings must be made online through the official website. At the end of the booking process, you must confirm that you have read and agreed to these booking conditions. Your booking will be confirmed by either a reference number or a print-at-home ticket (if selected), and you will receive an email confirmation sent to the email address provided. Please check your spam folder if you don’t receive it.
Your confirmation email serves as proof of payment. If collecting tickets at the attraction, present your email confirmation at the appropriate entrance. Without it, you may be denied entry. If you selected the print-at-home option, you must bring a printed copy of your ticket.
Please check your confirmation carefully upon receipt. Contact us immediately if any details are incorrect, as changes may not be possible later.
You must arrive within your 15-minute designated showtime. Late arrivals may experience extended waits. If collecting tickets at the venue, allow extra time before your show. Your confirmation does not provide immediate access — your show begins shortly after your arrival time, which may be delayed during peak periods.
2. Payment
Full payment is required at the time of booking.
3. Your Contract
A binding contract is formed when you receive a booking reference at the end of the confirmation process. The contract is with Blackpool Tourism. This contract and any disputes arising from it are governed by English law.
4. The Cost of Your Ticket(s)
Blackpool Tourism strives to offer competitive prices and seasonal discounts. Prices may vary depending on demand and timing. The price you are quoted at the time of booking is final and includes VAT.
We reserve the right to correct pricing errors at any time. A full price will be shown before confirmation, which you may accept or decline.
5. Changes by You
Once a booking reference has been issued, bookings cannot be changed or transferred.
6. Cancellation by You
If you need to cancel, the party leader must contact us immediately. Your confirmation email will become void upon cancellation. Unfortunately, no refunds are available for cancelled bookings.
If you have questions, contact:
Guestservices.theblackpooltower@blackpooltourism.co.uk
7. Changes and Cancellations by Us
We may occasionally need to amend or cancel bookings due to unforeseen circumstances. If significant changes occur, we will notify you as soon as possible and offer the following options:
- (a) Accepting the changed arrangements
- (b) Switching to another ticket or date (we’ll refund the difference if it’s cheaper)
- (c) Cancelling for a full refund
These options do not apply to minor changes. We are not responsible for any expenses incurred due to cancellations or changes.
8. Force Majeure
We cannot accept responsibility or offer compensation for delays or changes caused by events beyond our control, such as natural disasters, extreme weather, terrorism, industrial disputes, or other extraordinary circumstances.
9. Our Liability to You
(1) We promise to provide services with reasonable skill and care. We accept liability if your visit is impacted due to our failure or that of our staff, agents, or suppliers. You must show that reasonable care was not taken.
(2) We are not liable for any issues caused by:
- Your own actions or those of your group
- Unrelated third parties
- Force majeure (see clause 8)
(3) We’re not liable for additional services provided outside our agreement.
(4) Only the terms agreed within your booking will be considered when assessing any service failure.
(5) We are not liable for unforeseeable losses or business-related damages.
(6) You must cooperate with us and our insurers for any claims and transfer any rights related to your complaint if requested.
Claims Notification Enquiries
Insurance policies are held with Chubb European Group Limited (Policy Number: UKCANC33447).
Claims are administered by McLarens via portal ID D00357.
Email claims (if portal is unavailable) to:
blackpool.tpa@mclarens.com
10. Complaints and Problems
If you experience a problem during your visit, please notify a staff member immediately. Follow up in writing within 28 days of your visit with your booking reference and full details to the Guest Experience Team of the attraction you visited.
11. Your Responsibilities
Bookings are accepted on the basis that all guests are in good health and fit to participate. Ensure all travellers have required documentation. We accept no liability for refusal of entry due to missing documents.
Blackpool Tourism does not knowingly allow convicted child sex offenders or individuals under safeguarding restrictions to visit any attractions.
We reserve the right to refuse or remove guests (and their party) whose behaviour compromises guest experience or safety, particularly in relation to child protection and safeguarding.
12. Conditions of Suppliers
Some services are provided by independent suppliers, subject to their own terms. These may limit or exclude liability under relevant international conventions. Copies are available on request.
13. Special Requests & Medical Issues
All special requests must be submitted at the time of booking. We’ll do our best, but can’t guarantee they’ll be met. Confirmation that a request was received is not confirmation it will be fulfilled.
14. Call Monitoring
Calls may be monitored or recorded for training and quality assurance purposes.
15. Directions
Please ensure you have the correct directions to the Dungeon. Basic directions are included in your email voucher but use an up-to-date map for accuracy.
16. Parking
Check parking arrangements in advance. Parking is always at the vehicle owner’s risk.
17. Best Price Guarantee
Book more than 14 days ahead and we guarantee that www.thedungeons.com offers the lowest price. If you find a cheaper offer within 7 days of booking, we’ll refund the difference (subject to conditions).
Guarantee excludes group discounts, bundled offers, or third-party pricing in other currencies.
18. Dungeon Ticket Terms & Conditions
Pre-booked tickets guarantee entry and must be obtained through www.thedungeons.com or Blackpool Tourism directly. General admission ticket holders must queue and present their booking confirmation to gain entry.
If unsure, ask a staff member which queue to join.
PHOTOGRAPHY
Photography and filming may take place in the attraction for promotional use by Blackpool Tourism or its partners. Entry implies consent. Copyright remains with the photographer or Blackpool Tourism.
During the tour, photography and filming by guests is strictly prohibited. Mobile phones must be turned off. Guests not complying may be removed without refund.
Website Acceptable Use Policy
This acceptable use policy sets out the terms between you and Blackpool Tourism Ltd under which you may access our website, www.thedungeons.com (referred to as "our site"). This policy applies to all users and visitors of our site.
By using our site, you confirm that you accept and agree to abide by the terms of this acceptable use policy, which supplements our Terms of Website Use.
www.thedungeons.com is a site operated by Blackpool Tourism Ltd (referred to as "we" or "us"). We are registered in England and Wales under company number 1729327 and our registered office is at:
Number One Bickerstaffe Square, Talbot Road, Blackpool, Lancashire, FY1 3AH
PROHIBITED USES
You may only use our site for lawful purposes. You must not use our site:
- In violation of any applicable local, national, or international law or regulation.
- In a way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- To harm or attempt to harm minors in any way.
- To knowingly send, receive, upload, download, use, or reuse material that does not comply with our Content Standards (see below).
- To transmit or facilitate the sending of any unsolicited or unauthorised advertising or promotional material (spam).
- To knowingly transmit any data or material that contains viruses, Trojan horses, worms, logic bombs, spyware, adware, keystroke loggers, or other malicious or harmful code.
You also agree:
- Not to reproduce, duplicate, copy, or resell any part of our site in contravention of our website terms of use.
- Not to access, interfere with, damage, or disrupt:
- Any part of our site.
- Any equipment or network on which our site is hosted.
- Any software used to provide our site.
- Any equipment, network, or software owned or operated by a third party.
INTERACTIVE SERVICES
We may from time to time provide interactive services on our site, including but not limited to:
- Chat rooms
- Bulletin boards
- Photo/video galleries
- Social media feeds
- Customer service chat tools
Where interactive services are offered, we will provide clear information about whether the service is moderated and what form of moderation is used (human or automated).
We assess potential risks to users, especially children, when using interactive features and decide whether moderation is appropriate. However, we are not obliged to monitor or moderate interactive services and accept no liability for any loss or damage arising from their use, whether moderated or not.
The use of any interactive service by a minor is subject to the consent of their parent or guardian. We advise parents to speak with their children about online safety. Moderation is not foolproof, and minors should be aware of potential risks.
Where moderation is used, we will usually provide a method for users to contact the moderator in case of issues.
CONTENT STANDARDS
These standards apply to all material you contribute to our site ("contributions") and to all interactive services.
Contributions must:
- Be accurate (where stating facts).
- Be genuinely held (where stating opinions).
- Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
- Defame any person.
- Contain obscene, offensive, hateful, or inflammatory content.
- Promote sexually explicit material, violence, or discrimination.
- Infringe any copyright, database right, or trademark of any other person.
- Be likely to deceive others.
- Breach any legal duty to a third party, such as a contractual or confidentiality obligation.
- Promote any illegal activity.
- Be threatening, abusive, invade someone’s privacy, or cause distress, inconvenience, or needless anxiety.
- Harass, upset, embarrass, alarm, or annoy others.
- Impersonate any person or misrepresent your identity or affiliation.
- Give the impression that they come from Blackpool Tourism if that is not the case.
- Advocate, promote, or assist any unlawful act (such as copyright infringement or computer misuse).
SUSPENSION AND TERMINATION
We reserve the right to determine whether there has been a breach of this policy. If we consider a breach has occurred, we may take action we deem appropriate, including:
- Immediate, temporary, or permanent suspension of your access to our site.
- Removal of any content uploaded by you.
- Issuance of a formal warning.
- Legal action for reimbursement of any costs incurred due to the breach (including legal and administrative costs).
- Further legal action.
- Disclosure of information to law enforcement authorities as appropriate.
We are not liable for actions taken in response to breaches. These responses are not limited and may include any other action we reasonably consider necessary.
CHANGES TO THIS POLICY
We may revise this policy at any time by updating this page. You should check this page regularly, as any changes are legally binding. Some provisions in this policy may also be superseded by notices or terms published elsewhere on our site.
