How do I cancel my booking?

It’s highly recommended to book tickets in advance, especially during weekends, school holidays, and peak seasons. You can book online for the best prices and availability.

However, tickets can be purchased on the day subject to availability.

Our peak times are busier periods at the attraction - weekends and school holidays (Christmas, Easter, Summer and UK School holidays).

Book online in advance to guarantee the best price for your tickets - prices vary and can go up as the date of your visit gets closer. You can save money by booking online and you'll also be guaranteed a spot.

Pricing is subject to change based on availability.

For the most seamless experience and to enjoy exclusive savings, we highly recommend purchasing your tickets directly through our Blackpool Tower Dungeon website.

When you buy your tickets online in advance, not only do you secure our guaranteed best rates, but you also avoid the potential for long wait times at the door.

Please note the time on your ticket is not the show time but the time you are allowed to enter the building and queue.

Please arrive at the attraction within the time indicated on your booking confirmation.

Please note: If you do not arrive within your allocated arrival time, there may be an extended wait for the next available show time. In busy periods we cannot guarantee entry if you miss your arrival time.

If you are running late for your timeslot and miss your pre-booked 15-minute timeslot, we will endeavour to help you enter the attraction but cannot guarantee this as it is dependent on capacity on the day. If you know in advance you will be unable to make your timeslot, please contact our Guest Services team here.

Ticket prices vary depending on available capacity and prices may fluctuate during periods of high demand we recommend purchasing tickets online in advance to guarantee entry.

You'll also receive our best rate when pre-booking online versus buying on the day - please see our Tickets and Prices page for full details.

Pricing is subject to change based on availability.

No, we have no additional booking fee.

Yes, but we strongly advise you pre-book to ensure your timeslot. We cannot guarantee entry if you attempt to book in person, particularly during peak periods.

No, you will receive an email ticket which will contain a barcode per ticket purchased and can be presented on a mobile for scanning on entry.

For assistance with rescheduling your visit, please contact our Guest Services team here.

You can book a free carer ticket alongside your order when purchasing a standard, anytime or multi-attraction ticket in advance from our website. You must purchase at least 1 full-priced ticket to be able to add a carer ticket to your basket.

On the day of your visit, you must present one of the following documents as proof of eligibility:

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.

• Attendance Allowance or Carer's Allowance letter of award

• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit, Employment and Support Allowance (ESA) Disability Students’ Allowance (DSA), or DID card (UK Disabled ID card).

• A valid Blue Badge

• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)

• Credibility’s Access Card with the carer/companion symbol

• An International Equivalent of the Above