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Contact Us

We keep our website up-to-date, so please do check to make sure your question isn't answered in the relevant area.

If our FAQs don’t answer any questions you might have, please feel free to get in touch with us in whatever way is most convenient to you.

By Phone

  • Bookings and General Information: 0871 423 2260*
  • Group and School Bookings: 0871 663 1671*

*Calls to 0871 numbers cost 13p per minute plus network extras.

By Post

The York Dungeon
12 Clifford Street
York
YO1 9RD

Feedback and Enquiries

For guest feedback and general enquiries email us at: yorkguests@merlinentertainments.biz

For group booking enquiries; including school visits, birthday parties and Hen & Stag parties email us at: yorkgroups@merlinentertainments.biz

Charity Requests

Merlin’s Magic Wand is the charity of the world’s second biggest global visitor attractions group, Merlin Entertainments. Formed in 2008, Merlin’s Magic Wand looks to deliver magical experiences to disadvantaged children across the world – and since we began more than 110,000 children and their families have already benefitted.

Many children, through serious illness, disability or other disadvantage, are not able to enjoy the kind of days out that others take for granted. By providing tickets and financial support in the form of travel grants, Merlin’s Magic Wand aims to ensure that these children can enjoy a magical day with their friends and family at Merlin Entertainment Group’s attractions across the world. More than that, where children are too sick to visit us we are also developing a number fun play projects in hospices and hospitals close to our attractions.

To find out more information about Merlin's Magic Wand, the eligibility criteria, and how you can apply, please visit Merlin's Magic Wand.

NB Merlin’s Magic Wand has been set up to work directly with children, families and organisations that will benefit from a day out. Unfortunately we are unable to provide tickets to other charities to assist them with their fundraising through raffles and auctions.

“Well done Guys n Girls. What a show. I'd recommend anyone going to York to not miss out. Characters are excellent and the whole experience was superb. Frights and laughs galore.

Dom See more reviews...

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