Contact Us

Got a query? Check out our Frequently Asked Questions page below:


Go Old School and get us by post:

The York Dungeon,
12 Clifford Street,
York, YO1 9RD

For any other inquiries email us at:



The York Dungeon has a predetermined social responsibility agenda supporting a number of charities in York and Yorkshire every year. In order to mirror the objective of the Merlin’s Magic Wand, the charity set up by our parent company the Merlin Entertainments Group, to provide magical experiences for children who are seriously ill, disabled or disadvantaged; we focus our aid on those registered charities or organisations that provide assistance to children and young adults. 

We also try to support hospices, hospital wards and medical appeals where the prime beneficiaries will be children and young adults.  

We will consider applications from registered charities from within Yorkshire that meet the above overall objectives.

If you feel that you meet the criteria, please enclose a self-addressed envelope and write to: Charity Request, The York Dungeon, 12 Clifford Street, York YO1 9RD.

Merlin’s Magic Wand is the charity of the world’s second biggest global visitor attractions group, Merlin Entertainments. Formed in 2008, Merlin’s Magic Wand looks to deliver magical experiences to disadvantaged children across the world – and since we began more than 110,000 children and their families have already benefited.

Many children, through serious illness, disability or other disadvantage, are not able to enjoy the kind of days out that others take for granted. By providing tickets and financial support in the form of travel grants, Merlin’s Magic Wand aims to ensure that these children can enjoy a magical day with their friends and family at Merlin Entertainment Group’s attractions across the world. More than that, where children are too sick to visit us we are also developing a number fun play projects in hospices and hospitals close to our attractions.

To find out more information about Merlin's Magic Wand, the eligibility criteria, and how you can apply, please visit Merlin's Magic Wand.

NB Merlin’s Magic Wand has been set up to work directly with children, families and organisations that will benefit from a day out. Unfortunately we are unable to provide tickets to other charities to assist them with their fundraising through raffles and auctions.