Skip to main content

Know before you go

Thursday 24 February – Removal of Self-isolation Requirements – England:

With all COVID-19 restrictions ending in England on 24 Feb 2022, our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff. We continue to have hygiene and safety measures in place throughout our attractions, including enhanced cleaning, hand sanitiser and increased ventilation. In our indoor attractions, key walkways or busier areas, guests may still see signage stating ‘Face Coverings Recommended,’ which is in line with public health guidance. Those staff who may wish to continue wearing a face covering whilst working will have the option to do so. At Merlin Entertainments, the safety of our guests and staff remains of paramount importance and we’ll therefore continue to monitor and review this situation.

If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit and contact us to rearrange your booking.

Frequently Asked Questions

We recommend guests continue to wear face coverings throughout our indoor attractions, unless you are exempt.

Yes, if an employee has symptoms, or tests positive, they either work from home (if possible) or take sick leave for at least the recommended five days. We will continue to make lateral flow tests available at our UK attractions and corporate sites until current stocks are depleted. At Merlin Entertainments, the safety of our guests and staff remains of paramount importance and we’ll therefore continue to monitor and review this situation.

Unfortunately, due to security reasons we are unable to accept suitcases or large items of hand luggage into this attraction. If you arrive with these items you will be directed to local left luggage services before entry. Handbags and backpacks up to a 30litre capacity will be permitted. 

Ticket Information & Bookings

It is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to 24 hours before your arrival time.

If you require any further assistance please get in touch with our Guest Experience Team on LDGuestExperience@merlinentertainments.biz including your Name and Booking Number in the email, and we will assist you further. We anticipate high email volumes over the next few days and appreciate your patience as our team works through all inquiries.   

 

Please get in touch with our team on LDGuestExperience@merlinentertainments.biz 

All Merlin Annual Passholders are required to book online to secure their entry timeslot using the Passholder pre-booking hub.

All Merlin Annual Passholders are able to visit The London Dungeon, but certain pass types have restrictions on select days. For all restrictions, please check here.

As we are set to be very popular this year, we would advise any passholder wishing to visit to pre-book as early as possible to ensure that they secure their entry. If you are aren’t able to see any availability on the date or time you are looking to visit, please look at visiting on an alternative date, or checking back at a later time to see if tickets have become available.

Booking with confidence logo

Booking with confidence guarantee

At Merlin, we recognise we’re all living in unprecedented and uncertain times, but that everyone also needs something a little magical to look forward to. Our ticket guarantee provides you with the confidence to book your ticket, safe in the knowledge that you can move it if anything interrupts your plans.

The guarantee is free of charge for all standard and multi-attraction bookings.

You are covered in the event of:

  • The attraction you have booked being closed
  • UK Government restrictions on travel
  • You being unable to travel due to sickness and/or isolation

You can change your ticket dates via our booking portal, details of which you can find on your e-ticket. You can move an attraction ticket up to 5 times, with the flexibility to move bookings up to 24 hours before your arrival time.

This guarantee applies to all standard and multi-attraction tickets, but is not currently applicable to premium tickets.

*Multi-attraction tickets are valid for 90 days from the date of your first attraction visit. You can move the ticket up to 5 times within the 90 days. 

Book with confidence now

Health