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Know before you go

LATEST UPDATE

We will be reopening on Monday May 17 in line with the latest Government guidance. You can pre-book tickets nowand your tickets are covered by our booking guarantee. Further information can be found in our FAQs  

The health and safety of our guests and team is always our number one priority and our attraction is COVID-secure. As we look forward to welcoming guests back, our team will continue to create the memorable and exciting experiences we are known for, delivered in the safest possible way. In line with Government guidelines, we have numerous measures in place including reduced capacities, clear social distancing measures, temperature checks, pre-booking online, cashless payments and enhanced cleaning procedures.    

We have been awarded the Visit England 'We're Good to Go' charter mark.This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.      

Some of the measures set out below may be clearly visible to you from the moment you arrive and others require consideration from guests to help ensure everyone has a magical visit.