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We keep our website up-to-date, so please do check to make sure your question isn't answered in the relevant area.

If our FAQs don’t answer any questions you might have, please feel free to get in touch with us in whatever way is most convenient to you.


By Phone

  • Bookings and General Information: 0871 423 2240*
  • Group and School Bookings: 0871 663 1670*

*Calls to 0871 numbers cost 13p per minute plus network extras.


By Post

The London Dungeon
Riverside Building
County Hall
Westminster Bridge Road London


Feedback and Enquiries

If you have an enquiry or want to leave us some feedback about your visit please send us an email. Please just make sure you contact us within 28 days of your visit and keep hold of your tickets and receipts.

Please note we do receive many emails on a daily basis and therefore it can take up to 5 working days for us to respond, please do not duplicate your emails during this time as we will get back to you as soon as we possibly can.

Email us at: 

For enquiries regarding Merlin Annual Passes and the delivery of these, please email


Charity Requests

Merlin’s Magic Wand is the charity of the world’s second biggest global visitor attractions group, Merlin Entertainments. Formed in 2008, Merlin’s Magic Wand looks to deliver magical experiences to disadvantaged children across the world – and since we began more than 110,000 children and their families have already benefitted.

Many children, through serious illness, disability or other disadvantage, are not able to enjoy the kind of days out that others take for granted. By providing tickets and financial support in the form of travel grants, Merlin’s Magic Wand aims to ensure that these children can enjoy a magical day with their friends and family at Merlin Entertainment Group’s attractions across the world. More than that, where children are too sick to visit us we are also developing a number fun play projects in hospices and hospitals close to our attractions.

To find out more information about Merlin's Magic Wand, the eligibility criteria, and how you can apply, please visit Merlin's Magic Wand.

NB Merlin’s Magic Wand has been set up to work directly with children, families and organisations that will benefit from a day out. Unfortunately we are unable to provide tickets to other charities to assist them with their fundraising through raffles and auctions.


UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.

Employers Liability

Ace European Group Ltd
200 Broomielaw
G1 4RU

Policy Number UKCANC33447

Public Liability

Ace European Group Ltd
200 Broomielaw
G1 4RU

Policy Number UKCANC33447




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“Have been wanting to visit the London Dungeons for years, and finally I got to go and I wasn't disappointed. Absolutely amazing time. All the characters were brilliant. Didn't even mind being picke…”

Sarah See more reviews...