Facilities & Accessibility
As it is not possible to keep enough distance in the dark alleys and gloomy rooms of the Dungeon (even if you wanted to), we will continue to have hygiene and safety measures for our guests and staff.
Even though masks are no longer compulsory in the Hamburg Dungeon, we would like to ask our guests to observe the following rules:
- We recommend to wear a medical mask indoors
- Please observe the hygiene rules (washing hands, sneezing and coughing etiquette, etc.).
- Use our disinfection facilities at the entrance and inside our attraction.
- We only accept cashless payment in our shop and at our photo point.
- If you test positive for Coronoa, show signs of infection or come into contact with anyone with a confirmed infection, postpone your visit.
We are aware that in the current situation, plans can change quickly - so you can rebook our tickets if something comes up. Simply use our booking portal; you can change your booking up to 5 times, the service is free.
Admission is ONLY possible with an online ticket purchased in advance, our box office is closed!
Please note: If less than 4 guests have booked the English tour, we reserve the right to cancel it. The tickets are automatically valid for a German tour, but we will of course also rescind them and refund the money.
Children under 14 years of age will be admitted only if accompanied by a guardian (16+). Children under 10 are not recommended to visit and must be accompanied by a parent or guardian. Children under 8 will not be admitted (we don't want the poor little souls to be harmed). Please note that our little guests (aged 8-10) need an entrance ticket as well.
You can find our current general opening hours here.
Admission is only possible with pre-booked online tickets, the box office is closed.
Please note that english tours will only take place at the weekends within the first timeslot (10am)!
We don’t really want to know what you do in your spare time … but we offer you the chance to take home your private torture devices. The ‘chappy chopper’ is a great souvenir of the Hamburg Dungeon or makes a perfect present for a (male) friend.
You will find great souvenirs and gimmicks to take home in our shop – you can have your own little piece of the Hamburg Dungeon.
Our shop always opens one hour after the first admission and can also be visited without a ticket.
A visit to the Hamburg Dungeon needs to be captured on camera! At the start of your journey, we will take your picture. At the end of your experience you can check whether you like your photo and, if you do, take it home with you.
It's dark and gloomy in the dungeon and our residents shun the light. And in order not to damage our sensitive eyes (and because it would simply be disturbing), it is forbidden to take photos during the tour.
Male and female lavatories are located in the admissions area and at the end. A toilet with disabled access is located at the end (in our shop). Please use them before entering the Dungeon – we want to make sure you don’t wet yourself.
The Hamburg Dungeon welcomes everybody! We allow wheelchair access (up to 220kg/485lbs total) throughout all our shows, with the exception of the rides. Unfortunately we cannot accommodate access to guests with electric wheelchairs.
You will be required to stand for most of the 90-minute Hamburg Dungeon tour; seating is very limited.
HEARING IMPAIRED GUESTS
The Hamburg Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with hearing difficulties may struggle to experience the attraction fully.
If you have any concerns about any part of the Dungeon tour, please don’t hesitate to ask a member of staff for advice. We are here to help.
Unfortunately, we do not offer lockers to lock in your belongings and suitcases. Please leave them at your home, hotel room or at the central station. Thank you.
Please note that you have to book a ticket in advance to guarantee access as we have limited capacities for our english tours.
If you have an annual ticket or any other kind of undated ticket (e.g. voucher, free tickets...) you can book a time slot free of charge to guarantee accces. you can find them in our online shop as well.