Facilities & Accessibility
Hamburg Dungeon is temporarily closed.
We will cancel tickets booked for this period and return the amount to the account used to make the booking.
New dates will be available on our homepage soon, but of course you can book gift vouchers now!
From now on you will also be able to amend your booking yourself. It is possible to amend your visit date up to 5 times via our booking portal. To register, you need the confirmation number of your booking and the e-mail address you used for the booking.
If you have any further questions, please send an e-mail to firstname.lastname@example.org. Please understand that the remittance and the answering of your mails may take some time during the closing time, as our office will only be manned in emergency service. Of course we will do our best to answer your questions as soon as possible.
CORONAVIRUS (COVID-19): WHAT YOU SHOULD KNOW
Special times also require special measures, and the well-being and health of our visitors and employees has the highest priority. Therefore we kindly ask you to follow these rules in the Dungeon:
- If there are any signs of infection or if you had contact with people with a confirmed infection, please contact the Health Department and postpone your visit.
- Please keep at least 1,5m distance to other guests
- Wearing a face mask ("everyday mask") is obligatory when you visit us (alternative: face visor). We cannot and will not make any exceptions, not even if you have a medical certificate.
- Please follow the rules of hygiene (wash your hands, sneezing and coughing etiquette, etc.)
- Use our disinfection facilities at the entrance and within our attraction
- We currently only accept cashless payment in our shop.
Please note that admission is currently ONLY possible with an online ticket purchased in advance - the box office is closed! This is the only way we can keep the strict capacity limits and avoid waiting times for you.
We don’t really want to know what you do in your spare time … but we offer you the chance to take home your private torture devices. The ‘chappy chopper’ is a great souvenir of the Hamburg Dungeon or makes a perfect present for a (male) friend.
You will find great souvenirs and gimmicks to take home in our shop – you can have your own little piece of the Hamburg Dungeon.
A visit to the Hamburg Dungeon needs to be captured on camera! At the start of your journey, we will take your picture. At the end of your experience you can check whether you like your photo and, if you do, take it home with you.
We cannot allow guests to take their own cameras into the Dungeon as it will cause a distraction to our actors and other guests; therefore it is strictly prohibited to take pictures during your tour.
Male and female lavatories are located in the admissions area and at the end. A toilet with disabled access is located at the end (in our shop). Please use them before entering the Dungeon – we want to make sure you don’t wet yourself.
The Hamburg Dungeon welcomes everybody! We allow wheelchair access (up to 220kg/485lbs) throughout all our shows, with the exception of the rides. Unfortunately we cannot accommodate access to guests with electric wheelchairs.
You will be required to stand for most of the 90-minute Hamburg Dungeon tour; seating is very limited.
HEARING IMPAIRED GUESTS
The Hamburg Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with hearing difficulties may struggle to experience the attraction fully.
If you have any concerns about any part of the Dungeon tour, please don’t hesitate to ask a member of staff for advice. We are here to help.
We recommend the experience is suitable for children 10 years and above, but this is at the discretion of the parent or guardian. No access for children under the age of 8 years.
Unfortunately ,we do not offer lockers to lock in your belongings and suitcases. Please leave them at your home, hotel room or at the central station. Thank you.