Facilities & Accessibility
We recommend the experience is suitable for children 10 years and above, but this is at the discretion of the parent or guardian.
We don’t really want to know what you do in your spare time … but we offer you the chance to take home your private torture devices. The ‘chappy chopper’ is a great souvenir of the Hamburg Dungeon or makes a perfect present for a (male) friend.
You will find great souvenirs and gimmicks to take home in our shop – you can have your own little piece of the Hamburg Dungeon.
A visit to the Hamburg Dungeon needs to be captured on camera! At the start of your journey, we will take your picture. At the end of your experience you can check whether you like your photo and, if you do, take it home with you.
We cannot allow guests to take their own cameras into the Dungeon as it will cause a distraction to our actors and other guests; therefore it is strictly prohibited to take pictures during your tour.
Male and female lavatories are located in the admissions area and at the end. A toilet with disabled access is located at the end (in our shop). Please use them before entering the Dungeon – we want to make sure you don’t wet yourself.
The Hamburg Dungeon welcomes everybody! We allow wheelchair access (up to 220kg/485lbs) throughout all our shows, with the exception of the rides. Unfortunately we cannot accommodate access to guests with electric wheelchairs.
You will be required to stand for most of the 90-minute Hamburg Dungeon tour; seating is very limited.
Hearing Impaired Guests
The Hamburg Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with hearing difficulties may struggle to experience the attraction fully.
If you have any concerns about any part of the Dungeon tour, please don’t hesitate to ask a member of staff for advice. We are here to help.