News, Information & Accessibility

NEWS+++ Oh no! Our smugglers got caught and all their boats were scuttled! Until we'll 'find' some new ones, our boat ride has to remain closed (until mid of march). Sorry!  

We recommend the experience is suitable for children 10 years and above, but this is at the discretion of the parent or guardian. No access for children under the age of 8 years.

 

SHOP

We don’t really want to know what you do in your spare time … but we offer you the chance to take home your private torture devices. The ‘chappy chopper’ is a great souvenir of the Hamburg Dungeon or makes a perfect present for a (male) friend.

You will find great souvenirs and gimmicks to take home in our shop – you can have your own little piece of the Hamburg Dungeon.

PHOTOS

A visit to the Hamburg Dungeon needs to be captured on camera! At the start of your journey, we will take your picture. At the end of your experience you can check whether you like your photo and, if you do, take it home with you.

We cannot allow guests to take their own cameras into the Dungeon as it will cause a distraction to our actors and other guests; therefore it is strictly prohibited to take pictures during your tour.

TOILETS

Male and female lavatories are located in the admissions area and at the end. A toilet with disabled access is located at the end (in our shop). Please use them before entering the Dungeon – we want to make sure you don’t wet yourself.

DISABLED ACCESS

Wheelchairs

The Hamburg Dungeon welcomes everybody! We allow wheelchair access (up to 220kg/485lbs) throughout all our shows, with the exception of the rides. Unfortunately we cannot accommodate access to guests with electric wheelchairs.

Handicapped Guests

You will be required to stand for most of the 90-minute Hamburg Dungeon tour; seating is very limited.

Hearing Impaired Guests

The Hamburg Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with hearing difficulties may struggle to experience the attraction fully.

If you have any concerns about any part of the Dungeon tour, please don’t hesitate to ask a member of staff for advice. We are here to help.

CORONAVIRUS (COVID-19): WHAT YOU SHOULD KNOW

The safety and well-being of our guests and staff is our top priority. At the Hamburg Dungeon we take every precaution that is possible: We carry out special cleaning, disinfect the surfaces and handles that our guests come into contact with regularly throughout the day, provide hand disinfectants where available and have converted and rearranged some of the rooms and shows at the Hamburg Dungeon to create more space. We have also reduced the group size so that you will only walk through the show rooms in small groups. With this we implement all recommendations that apply to us.

Like many other companies, we are actively monitoring the situation regarding the outbreak of the coronavirus (Covid-19) and are in constant communication with the relevant health authorities.

The threat to public health is currently rated as moderate by the German government and the Robert Koch Institute. Therefore the recommendations of the health authorities have not changed. This means that the Hamburg Dungeon is currently open for business as normal and our terms and conditions for bookings remain unchanged.

If you are planning a visit to one of our attractions and have previously been in a defined risk area, or if you are experiencing symptoms such as those caused by the virus (e.g. fever, cough, shortness of breath), we kindly ask you not to visit our attraction.

We ask all our visitors to ensure a high standard of personal hygiene during their visit. There are simple things you can do to reduce the risk of infection. These include:

- Follow the cough and sneeze etiquette: either in a paper handkerchief and dispose of it in a waste bin as soon as possible or put your mouth and nose in the crook of your arm.

- Wash hands regularly and thoroughly (at least 20 seconds) with soap and dry them with a clean cloth or disposable towel.

- Do not touch your face (eyes, nose or mouth) with unwashed hands or touch food.

- Avoid close contact with other people and keep your distance to sick people.

- It is currently not rude not to greet each other with a handshake

If you feel uncomfortable during your visit, please contact a member of staff immediately - we will then take you out of the attraction. If possible, please keep a safety distance of 1-2 meters.

Thank you very much for your assistance and understanding.