We will only collect and use your personal data to process to your booking, unless you wish to use other services, such as: The transmission of our newsletter. We will then ask for your approval at the appropriate place.
Personal data are individual details of personal or factual circumstances of a particular or identifiable natural person. This includes information such as e.g. your name, address, telephone number and date of birth.
Our data protection practices are in accordance with the Federal Data Protection Act (BDSG) and the Telemediengesetz (TMG).
In order to successfully complete your online booking, we only pass on your data to the credit institution that is responsible for the payment. The transfer, sale, or other transmission of your personal data to third parties does not take place, unless this is necessary for the purpose of contract processing or if you have expressly consented.
The transfer of your personal data within the Merlin Entertainments Group takes place only after your prior consent
If you have agreed to receive advertising through the e-mail newsletter of the Merlin Entertainments Group or the receipt of advertising by letter and / or by telephone, we will contact you regularly by e-mail, by letter and / or by telephone our latest attractions, promotions and offers. You can unsubscribe by simply sending an e-mail to email@example.com or, in the case of the e-mail newsletter, simply by clicking on an option directly in the newsletter.
Upon request, we will provide you free of charge information about the data stored on your person or your pseudonym. If you wish, please send a message to the email address firstname.lastname@example.org or email@example.com or free of charge to Dungeon Deutschland GmbH, Cremon 11, 20457 Hamburg.
We will also correct, block or delete the data stored about you on request. Without your express request, we will terminate your data for further use with complete processing of the contract and delete it after the expiry of the tax and commercial law regulations, unless you have expressly consented to the further use of your data for our services.
Should you have given your consent to a service offered by us, you can revoke your consent at any time. Provided that deletion prohibits statutory, contractual or commercial and tax retention periods or other legally justified reasons, only a blocking of your data may take place instead of a deletion.
We take all necessary technical and organizational security measures to protect your personal data from loss and misuse. Your data is stored in a secure operating environment that is not accessible to the public. In certain cases, your personal data will be encrypted during transmission by the so-called Secure Socket Layer (SSL) technology. This means that the communication between your computer and the Dungeon servers is done using a recognized encryption method if your browser supports SSL.
In part, you have the possibility to leave comments on the individual contributions, events and pictures on our site. In this case, the IP address of the author / affiliate owner is stored for our own security, in the event that the author is interfering with the rights of third parties and / or unlawful content. Thus, we have a personal interest in the stored data of the respective author, especially since we may be prosecuted for possible infringements. An unauthorized transmission of the data stored here to third parties or a comparison with data collected by us where applicable elsewhere does not occur here.
For further details please refer to our cookie guidelines below.
Cookies may be used by third parties that we have chosen as providers (Facebook, Twitter, Pinterest, Google+). We also use plug-ins from social media service providers (such as You Tube) as well as Google Analytics.
We also refer to our cookie guidelines below for further details.
Children and persons under the age of 18 should not transmit any personal data to us without the consent of their parents or their parents. We do not request personal data from children, do not collect them and do not pass them on to third parties.
From time to time Merlin or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).
Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. This is called InPrivate in Internet Explorer version 8 and newer; Incognito in Google Chrome version 10 and newer; Private Browsing in Firefox version 3.5 and newer; Private Browsing in Safari version 2 and newer and Private Browsing in Opera version 10.5 and newer.
The exact instructions for changing your cookie settings can be found in the ‘Help’ section of your browser. You can delete cookies already on your computer or device at any time. If you choose not to accept cookies at all, you can still visit our website, however, when cookies are disabled, we cannot guarantee an optimum experience and there may be content that is not available.
Merlin Entertainments Group, Privacy Department, 3 Market Close, Poole, Dorset BH15 1NQ.
“After visiting the York dungeon years ago, I decided to visit the Hamburg Dungeon with a friend from Canada. Even though it was difficult to understand all the stories (...), the experions exceeded my…”Job See more reviews...