Privacy policy

Privacy Policy


** § 1 Storage / Use of Personal Data **


We will only collect and use your personal data to process to your booking, unless you wish to use other services, such as: The transmission of our newsletter. We will then ask for your approval at the appropriate place.

Personal data are individual details of personal or factual circumstances of a particular or identifiable natural person. This includes information such as e.g. your name, address, telephone number and date of birth.

Our data protection practices are in accordance with the Federal Data Protection Act (BDSG) and the Telemediengesetz (TMG).


** § 2 Transfer of your data **


In order to successfully complete your online booking, we only pass on your data to the credit institution that is responsible for the payment. The transfer, sale, or other transmission of your personal data to third parties does not take place, unless this is necessary for the purpose of contract processing or if you have expressly consented.

The transfer of your personal data within the Merlin Entertainments Group takes place only after your prior consent


 ** § 3 Advertising / Newsletter **


If you have agreed to receive advertising through the e-mail newsletter of the Merlin Entertainments Group or the receipt of advertising by letter and / or by telephone, we will contact you regularly by e-mail, by letter and / or by telephone our latest attractions, promotions and offers. You can unsubscribe by simply sending an e-mail to or, in the case of the e-mail newsletter, simply by clicking on an option directly in the newsletter.


** § 4 Information / Revocation / Cancellation **


Upon request, we will provide you free of charge information about the data stored on your person or your pseudonym. If you wish, please send a message to the email address or or free of charge to Dungeon Deutschland GmbH, Cremon 11, 20457 Hamburg.

We will also correct, block or delete the data stored about you on request. Without your express request, we will terminate your data for further use with complete processing of the contract and delete it after the expiry of the tax and commercial law regulations, unless you have expressly consented to the further use of your data for our services.

Should you have given your consent to a service offered by us, you can revoke your consent at any time. Provided that deletion prohibits statutory, contractual or commercial and tax retention periods or other legally justified reasons, only a blocking of your data may take place instead of a deletion.


 ** § 5 Security **


We take all necessary technical and organizational security measures to protect your personal data from loss and misuse. Your data is stored in a secure operating environment that is not accessible to the public. In certain cases, your personal data will be encrypted during transmission by the so-called Secure Socket Layer (SSL) technology. This means that the communication between your computer and the Dungeon servers is done using a recognized encryption method if your browser supports SSL.


** § 6 Commentary facilities **


In part, you have the possibility to leave comments on the individual contributions, events and pictures on our site. In this case, the IP address of the author / affiliate owner is stored for our own security, in the event that the author is interfering with the rights of third parties and / or unlawful content. Thus, we have a personal interest in the stored data of the respective author, especially since we may be prosecuted for possible infringements. An unauthorized transmission of the data stored here to third parties or a comparison with data collected by us where applicable elsewhere does not occur here.


** § 7 Cookies **


We use cookies on our site. A "cookie" is a small data file that is transferred from us to your computer when you visit our websites. Cookies help us to determine the frequency of use and the number of users of our Internet pages, as well as to make our offers as comfortable and efficient as possible. You can only contain information that we send to your computer - private data can not be read out. If you accept the cookies on our site, we do not have access to your personal information, but using the cookies we can identify your computer.

For further details please refer to our cookie guidelines below.


** § 8 PlugIns, Social Plugins, Google Analytics **


Cookies may be used by third parties that we have chosen as providers (Facebook, Twitter, Pinterest, Google+). We also use plug-ins from social media service providers (such as You Tube) as well as Google Analytics.

We also refer to our cookie guidelines below for further details.


** § 9 Data from children **


Children and persons under the age of 18 should not transmit any personal data to us without the consent of their parents or their parents. We do not request personal data from children, do not collect them and do not pass them on to third parties.


** § 10 Responsible authorities within the meaning of the BDSG **




From time to time Merlin or other authorised parties carry out photography and/or video recording in the Attraction, which may feature guests. Entry to the Attraction is deemed acceptance of these Entry Conditions, and you therefore agree that Merlin or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that copyright in these materials rests with Merlin or such authorised party (as the case may be).


Does The Dungeons site use cookies?


  • Yes, The Dungeons uses 'temporary cookies', which are only used during the booking process. (A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central).


Will The Dungeons disclose any of this personal information to third parties?


  • The Dungeons will only disclose your name and booking details to our suppliers (see above) for operational purposes. We will not pass on your details to other companies for their marketing purposes.
  • We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.


Will The Dungeons use the information I give for direct marketing?

  • Yes, but we ask you for your permission and we'll only send you details of products the Merlin Entertainments Group offer.





We use cookies on our websites. Cookies are small data files that your browser places on your computer or device. A cookie itself does not contain or collect personal information about you or your use of the web. However, when you visit a website the cookies on your computer or device can enable the website to deliver a more tailored service or experience – for example, by remembering your product choices or preferences.


Why we use cookies


We use cookies in order to remember your choices and preferences, to give you a better user experience by improving our websites and for providing content more accurately suited to your needs.

This means we use cookies in order to remember:

  • Your browser settings, such as the type of browser you use and what plug-ins you have installed. This keeps us from bothering you every time you enter the website, for example, in order to make sure that you have the necessary software to display any videos or graphics we place on our websites. This also allows us to know how many people are using certain types of software, so that we can adjust our websites to provide the best browsing experience for every visitor.
  • Your language and region choice. This means that if you have once chosen English as your preferred language this is the default language that will be used when you revisit our website.
  • Your choice of products in your shopping basket. If cookies are not activated, you may find that the shopping basket or other features do not operate properly.
  • Your movement on and usage of our websites. We do not collect personal data as part of this. We collect statistical data so we can optimise our websites.
  • Some cookies last until you close your browser, others are stored for longer. Some cookies are set by third parties who we have chosen to use as suppliers. These may include media agencies or affiliate marketing companies who we use to supply us with marketing services. Their cookie use is necessary to track performance of our marketing campaigns and does not contain any personal information.


Want to get rid of cookies or change your cookie settings?


Most browsers automatically accept cookies. You can prevent cookies from being stored on your computer or device by setting your browser to not accept cookies. Some browsers provide a mode where cookies are always deleted after a visit. This is called InPrivate in Internet Explorer version 8 and newer; Incognito in Google Chrome version 10 and newer; Private Browsing in Firefox version 3.5 and newer; Private Browsing in Safari version 2 and newer and Private Browsing in Opera version 10.5 and newer.

The exact instructions for changing your cookie settings can be found in the ‘Help’ section of your browser. You can delete cookies already on your computer or device at any time. If you choose not to accept cookies at all, you can still visit our website, however, when cookies are disabled, we cannot guarantee an optimum experience and there may be content that is not available.

Merlin Entertainments Group, Privacy Department, 3 Market Close, Poole, Dorset BH15 1NQ.

Popular Pages


Travel & Directions What is The Dungeon? Check Prices

Buy tickets

PayPal Logo

Save online up to 30%!

Book Now & Save


Combi Tickets!

Hamburg Dungeon + Double Decker Bus Tour >


We love Groups!

Find out more about: Groups 8+, Schools, Stags & Hens, Birthdays, Corporate Events

“After visiting the York dungeon years ago, I decided to visit the Hamburg Dungeon with a friend from Canada. Even though it was difficult to understand all the stories (...), the experions exceeded my…”

Job See more reviews...

Buy Tickets