Frequently Asked Questions

Getting Here

Where is The Edinburgh Dungeon?

The Edinburgh Dungeon is in Edinburgh City Centre, right next to Waverley station at 31 Market Street. The postcode is EH1 1DF.

Is there a car park?

Unfortunately, there is not a car park on site for public use; however there are a few car parks within walking distance of the attraction, such as Waverley Station and St James Centre. There is also on-street metered parking on Market Street.

How long will my visit last?

Tours consist of groups of a maximum of 32 people and last approximately 80 minutes. Guests who wish to purchase General Admission tickets on the day of your visit, be advised that the General Admission queue can carry a wait time. To skip the queue you can book online and get priority entry. Tours leave every 7-15 minutes depending on how busy the Dungeon is.

Ticketing

Where can I buy tickets?

Tickets can be purchased right here on our website, by calling our contact centre (0871 423 2250) or at the attraction on the day of your visit.

How do I get Priority Entry into the attraction?

By booking a ticket via our website you will have to select a date and time allocation; this will gain you priority entrance into the attraction.

Can I use my voucher to buy a ticket online?

Unfortunately discount vouchers cannot be used in conjunction with online or advanced bookings as these are already discounted. Vouchers can only be used on the day of your visit and redeemed at our admissions area - they apply to the full walk up rates. Please see the terms and conditions found on your voucher for further information.

How do I make a group (10+) booking?

To make a group booking please call our Merlin Contact Centre on +44 (0) 871 663 1672 or see the groups page of our website.

Are tickets refundable?

All tickets purchased are non-refundable. For a full list of our terms and conditions please click here.

Do carers with disabled guests get a discount?

We offer two discount tickets for disabled guests and their carers:

Carer + 1 adult: £17.95
Carer + 1 child: £13.95

Price shown is the price for both people (carer goes free).

To access these tickets, you should simply arrive at the Dungeon via the priority queue line with your carer’s badge or similar. These cannot be booked in advance.

How do I access promotions?

Unless otherwise stated, vouchers or promotional cards are restricted to one per customer and must be surrendered at admissions. Exclusion dates on most promotions apply to the week of Halloween and Christmas Day. Any queries regarding specific promotions should be directed to the admissions staff at the Dungeon or emailed to Edinburgh.dungeon@merlinentertainments.biz.

To access the promotional code page, select Sinner’s Saver and then the Promotions tab in the shopping basket.

Age & Ride Restrictions

Are there any age restrictions for The Edinburgh Dungeon?

The recommended age for The Edinburgh Dungeon is 8 years and above, however it is up to the discretion of the accompanying adult as to whether a child under the age of 8 is admitted. Many children enter The Edinburgh Dungeon and enjoy the experience, but please be aware it does get very dark inside the building and there are lots of loud noises.
Children 4 and under will not be admitted to the Dungeon.

If at any time you need to leave the attraction, simply speak to the actor in the show you are in and they will arrange for someone to help you to the nearest exit as soon as possible.

No child aged 15 or under will be admitted to the Edinburgh Dungeon unless accompanied and supervised by an adult aged 16 years or over. 

Are there any ride restrictions for The Edinburgh Dungeon?

The Boat Ride

The boat ride is accessible as long as you are able to get in and out of it unaided.

However due to the complex nature of an emergency evacuation it is not possible for wheelchair users or guests who have considerable difficulties walking, to access the Boat Ride.

You will not get wet!

Drop Dead – Drop ride to doom

‘Drop Dead’ is an exhilarating vertical free fall drop ride. The minimum height restriction for Drop Ride is 1.4 meters. Children who are 1.4 meters in height must be accompanied by a parent or guardian to be able to ride the drop ride.

All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer un-aided into and out of the ride seats. The ride is not suitable for visitors:

  • Who have heart complaints or pacemakers
  • With back or neck complaints
  • With broken limbs or have had recent surgery
  • Who are pregnant
  • Who have Photo Sensitive epilepsy
  • That have a condition that may result in injury or complication from riding

Accessibility

Is The Edinburgh Dungeon accessible for Disabled Guests?

The Edinburgh Dungeon welcomes all guests with disabilities. Please check our facilities and accessibility page for more information.

Is The Edinburgh Dungeon suitable for pregnant guests?

The Edinburgh Dungeon welcomes guests who are pregnant to participate in tours. Please check our facilities and accessibility page for more information.

Can I leave my belongings or pushchair somewhere whilst I do the tour?

Unfortunately we do not have anywhere for guests to store their items. All personal belongings must be taken with you at all times. Waverley Station which is right next door to us has a left luggage facility which you can store belongings in for the day at a small fee. Please enquire at the station for further information.

What do I need to do if I want to leave the attraction?

If at any time you need to leave the attraction, simply speak to the actor in the show you are in and they will arrange for someone to help you to the nearest exit as soon as possible.

Online Ticket Information

I have selected a show time, what time should I arrive?

Please arrive at the attraction within the time slot indicated on your booking confirmation. You will need to know the surname the tickets were booked under and the reference number. On arrival simply give the name and booking reference to our admissions team who will process your admission.

PLEASE NOTE: if you do not arrive within your allocated arrival time, there may be an extended wait for the next available show time. In busy periods we cannot guarantee immediate entry if you miss your arrival time.

I have purchased a Combination Ticket, where do I pick up the rest of my tickets from?

If you have purchased a combination ticket from The Edinburgh Dungeon website or Contact Centre, you must visit The Edinburgh Dungeon first, with a copy of your booking confirmation and the card that you paid with. All of your tickets will be issued to you at The Edinburgh Dungeon. The combination tickets that you have purchased for the other attractions will be valid for up to 6 months!

I have prebooked tickets online - what do I do upon arrival?

Firstly, please be sure to arrive within the time slot indicated on your confirmation. Make sure that you bring a note of your booking reference and the name your tickets were booked under. Simply tell our admissions team that you have prebooked and give the details; they’ll do the rest.

PLEASE NOTE: if you do not arrive within your allocated time slot, there may be an extended wait for the next available time slot. In busy periods we cannot guarantee immediate entry if you miss your arrival time.

Terms & Conditions

For a full list of your terms and conditions please visit our terms page.

Top Tips

Book your tickets in advance online:

  • Guarantee your preferred time slot!

  • Have the best experience by cutting your queue time!

  • Less stress!

  • It's quick!

Practise Those Scary Faces!

Before beginning your decent into The Edinburgh Dungeon you will have a photograph taken together, so practice those scary faces! You will also have a photograph taken at the end of your tour during ‘Drop Dead’ Drop Ride! Please note that the photo at admissions is optional – just tell the team you’d rather not.

Toilets!

Use the loo before you queue! Our toilets are located before the start of your tour. We suggest you use them, if needed, before you begin your tour. We don’t like cleaning up “spillages”.

Food and Drink

We do not have restaurant or café facilities in the Dungeon. We do offer a range of crisps, snacks and drinks but these are not for consumption on the tour.

Creche

We do not have any sort of crèche or childcare facilities at the Dungeon (unless you count the Torture Chamber…) Children must be accompanied at all times and if any child in your group wants to leave, both that child and any children remaining on the tour must be accompanied so please bring enough adults! Any children found wandering alone will be put to work in the Torture Chamber.

Alcohol

We operate a zero tolerance policy on alcohol. If you have been drinking we reserve the right to refuse you entry.

Any persons who appear to be under the influence of alcohol will be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The consumption of intoxicating liquor is not permitted within the Attraction. Accordingly, intoxicating liquor may not be brought into the Attraction except with the express permission of Merlin and any persons found possessing alcohol, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. 

The Actors

They’re brilliant! They’re a wee bit scary, but they will NOT touch you. And in return we ask that you don’t touch them. Most of them have the plague and goodness knows where you’ve been. But seriously, if you do touch them you run the risk of immediate expulsion from the Dungeon without a refund.

“My sister and I visited last week and thoroughly enjoyed it. We were wandering round in the rain looking for something to do and thought why not. When you first enter you get your photo taken either i…”

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