Facilities & Accessibility

The Edinburgh Dungeon welcomes guest with disabilities, together with their helpers and carers. This page aims to provide information to help guests with disabilities make the most of their visit with us with details of accessibility and visiting information.

The majority of our facilities are designed to be fully accessible to our disabled guests. However due to the complex nature of an emergency evacuation it is not possible for wheelchair users or guests who have considerable difficulties walking, to access the Boat Ride.

Due to the intense nature of Drop Dead – Drop Ride to Doom guests who are unable to brace themselves unaided are not permitted to ride.

Getting around

Navigating around the Dungeon will be mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven. Access is also gained via stairs and lifts to the various levels of the attraction. You will be required to stand for most of the Edinburgh Dungeon tour, which lasts approximately 80 minutes.

For safety reasons and in line with fire evacuation restrictions we can only accept 1 wheelchair user into the building at any one time. Tour groups depart around every 10 minutes. 

The Edinburgh Dungeon is not suitable for those suffering from claustrophobia. There are areas of the Dungeon that contain strobe lighting which may affect those suffering from photosensitive epilepsy. An alternative route will be provided for those who need to bypass these areas.

Ride Restrictions

Drop Dead – Drop Ride to Doom

Drop Dead is an exhilarating vertical free fall drop ride. The minimum height restriction for Drop Ride is 1.4 metres.

All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer un-aided into and out of the ride seats.

Please note when you board the ride the restraint system must be able to fully lock around you. If the restraint is unable to lock guests will be unable to ride.

The ride is not suitable for visitors with:

  • Heart complaints or pacemakers
  • Back or neck complaints
  • Broken limbs or have had recent surgery
  • Pregnant guests
  • Photosensitive epilepsy
  • A condition that may result in injury or complication from riding.

Accessible Parking

Unfortunately the Dungeon does not have any designated parking.

Wheelchair Hire

Unfortunately the Dungeon is not able to offer wheelchairs for private hire.

Toilets

Male and female lavatories as well as a toilet with disabled access are located in the admissions area. Please use them before starting your tour – we want to make sure you don’t wet yourself!

Helpers and Carers

A helper or carer is welcome to accompany a disabled visitor without charge. Only one carer can receive free entry per disabled guest. This offer is only available at the Dungeon on the day of your tour.  We will require documentary proof of disability i.e. blue/orange badge, DLA letter or doctor or physician letter.

For further information about disability access at the Edinburgh Dungeon please email Edinburgh.Dungeon@merlinentertainments.biz

Visually Impaired Guests

The Dungeon is very dark and those with low vision or visual impairment may have difficulty navigating around the facility. However, you are welcome to bring a companion along free of charge to assist.

Hearing Impaired Guests

The Edinburgh Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with hearing difficulties may struggle to experience the attraction fully, however you are able to bring a person along free of charge to assist.

Strobe Lighting

Please note that strobe lighting is currently used in 3 shows on the Edinburgh Dungeon tour: The Green Lady, Boat Ride and Drop Dead: Drop Ride to Doom. As such these shows aren't recommended for guests suffering from epilepsy. Full health warnings are given at the beginning of each show containing strobe lighting.

Events

There's always something fun going on at the Dungeon whether that's speed dating, unique characters popping up during the holidays or even the odd poetry recitation (no, we're not kidding). Up to date details are available on our News and Events page.

Shop

The Edinburgh Dungeon Shop of Horrors has a fantastically frightful range of goodies to take away as a souven-ear (Ha ha). Like the Dungeon it is a unique experience and is accessible via Market Street for gifts and trinkets all year round. Watch out for our latest offers on Facebook and Twitter!

Photos

Experiencing Scotland's darkest history is epic and you will want to remember your visit with a photo of you and your mates in the Dungeon! There is an optional photo opportunity at the beginning of your tour. We'll also take a really attractive photo of you on Drop Dead: Drop Ride to Doom which you can laugh at or put on your Christmas cards.

Unfortunately due to distraction of our actors, special effects and in respect to our other guests, it is strictly prohibited to take photos throughout the tour.

Alcohol

We operate a zero tolerance policy on alcohol.

Any persons who appear to be under the influence of alcohol will be refused admission to the Attraction or escorted from the Attraction without any right to a refund. The consumption of intoxicating liquor is not permitted within the Attraction. Accordingly, intoxicating liquor may not be brought into the Attraction except with the express permission of Merlin and any persons found possessing alcohol, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Attraction without any right to a refund. 

BALPAA STATEMENT ON PUBLIC SAFETY FOR DISABLED PEOPLE

Members of the British Association of Leisure Parks, Piers and Attractions (BALPAA) welcomes visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However certain rides/attractions within our attraction can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the health and safety executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

More Information

For our full access statement please click here.

“visited on 11th july with my wife who was lukewarm to the idea, but wow how that changed by the end!!.i was chosen to be judged at the beginning of the tour, which gave my wife a great laugh, untill s…”

joe @dawn See more reviews...