Contact Us

We keep our website up-to-date, so please do check to make sure your question isn't answered in the relevant area.

By Phone

  • For Bookings and General Information: 0871 423 2250*
  • For Group and School Bookings: 0871 663 1672*

Calls to 0871 numbers cost 13p per minute plus your provider's access charge.

Feedback and Enquiries 

Email us at:

(PLEASE NOTE: we will aim to respond to email enquiries within three working days. If you require an immediate response, please call one of the numbers above)

By Post

The Edinburgh Dungeon
31 Market Street

Charity Requests

Merlin’s Magic Wand is the charity of the world’s second biggest global visitor attractions group, Merlin Entertainments. Formed in 2008, Merlin’s Magic Wand looks to deliver magical experiences to disadvantaged children across the world – and since we began more than 110,000 children and their families have already benefitted.

Many children, through serious illness, disability or other disadvantage, are not able to enjoy the kind of days out that others take for granted. By providing tickets and financial support in the form of travel grants, Merlin’s Magic Wand aims to ensure that these children can enjoy a magical day with their friends and family at Merlin Entertainment Group’s attractions across the world. More than that, where children are too sick to visit us we are also developing a number fun play projects in hospices and hospitals close to our attractions.

To find out more information about Merlin's Magic Wand, the eligibility criteria, and how you can apply, please visit Merlin's Magic Wand.

NB Merlin’s Magic Wand has been set up to work directly with children, families and organisations that will benefit from a day out. Unfortunately we are unable to provide tickets to other charities to assist them with their fundraising through raffles and auctions.


UK Claims Notification Enquiries

The following information is provided to assist in the identification of our UK Employer Liability Insurers and Global Public Liability Insurers.

Employer’s Liability

Ace European Group Ltd
200 Broomielaw
G1 4RU

Policy Number UKCANC33447

Public Liability

Ace European Group Ltd
200 Broomielaw
G1 4RU

Policy Number UKCANC33447

“We went to the dungeon on the 13th August 2013. We were not sure what it was going to be like but as soon as the visit started the fun began. Going through in small groups, I was instantly put in the…”

Jo See more reviews...