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Coronavirus Information For Guests

Information for Guests

Updated 07.04.2021:

The Blackpool Tower Dungeon remains temporarily closed, but in line with the Government’s roadmap out of lockdown we plan to reopen from May 17th 2021. You can pre-book tickets now and your tickets are covered by our Booking Guarantee.

When we re-open, pre-booking your visit online is essential for all guests (including passholders). For information about your booking please review the FAQs below to find out the best next steps and who to contact if you need further assistance.

Please keep checking our website and social media for the latest information.   

FAQs

Following the latest update from the UK Government on its response to COVID-19, The Blackpool Tower Dungeon will continue to remain temporarily closed in line with Government guidance.

In line with the Government’s roadmap out of lockdown we plan to reopen from May 17th 2021. Please keep checking our website and social media channels for the latest information.

If you have booked a ticket to visit us and we are still closed, it is easy to revalidate your ticket to visit on a later date. You can change your ticket date via our booking portal, details of which you can find on your e-ticket. Our booking guarantee allows you to move your ticket up to five times, with the flexibility to move bookings up to the end of 2021.

If you have booked a ticket to visit us in the near future, your ticket may need to be revalidated if we are closed on your visit date and you will be able to rearrange your visit for a later date. Once we have an authorised re-opening date, we will be making tickets available to those customers to rebook, with varying extension dates based on the ticket type you have purchased. 

If your tickets were purchased through a third-party, we ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team at Guestservices.theblackpooltower@merlinentertainments.biz or contact us via our Facebook page and we will be more than happy to help.

Please get in touch with our team on Guestservices.theblackpooltower@merlinentertainments.biz 

If you have booked your ticket using a Sun Frees promotional voucher, please contact our Guest Experience team on Guestservices.theblackpooltower@merlinentertainments.biz and provide the following information. 

  • Your name  
  • Booking reference number  
  • Date currently booked to visit our attraction 
  • The new date you would like to rebook to visit our attraction 

In order to make the process fair, we will try and match your booking like for like (for example, if you had tickets to visit us on a Wednesday, then we will look to rebook you into a Wednesday slot) however due to reduced capacities and limited availability this may not always be possible.

If you have a Merlin Annual Pass please head over to https://www.merlinannualpass.co.uk/coronavirus for all pass related FAQs and the latest updates from the Merlin Annual Pass team.