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Coronavirus Information For Guests

Information for Guests

WE'RE OPEN!

16.10.2020 Further to the latest updates from the UK Government on the response to the COVID-19 coronavirus outbreak, The Blackpool Tower Dungeon remains OPEN.

Our existing stringent COVID safety measures will remain in place and as an additional precaution from Saturday 17th October we will be carrying out temperature checks on all of our guests.

Further information on our safety measures can be found below.

If you have pre-booked a visit to the attraction and would rather change your tickets to a new date, please contact Guestservices.theblackpooltower@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date.

The safety and wellbeing of our guests and staff is our priority and we will continue to monitor the situation at our attraction closely, taking all necessary precautions. Scroll down to review the FAQs and find out more about how we are working to keep you safe during your visit.

Below are some of the measures you will see during your visit...

Tickets for visiting the Blackpool Tower Dungeon have been reduced in number to allow for social distancing measures. 

7.5 Good To Go

We're Good to Go!

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our attraction meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.

The Blackpool Tower Dungeon is horribly excited to whisk traitors back to see, hear and (ahem!) smell the city’s perilous past and are confident we can do so in the safest way possible.

We have fully reviewed the experience, making changes to the way our Dungeon dwelling storytellers interact with visitors and have put in place a wide range of new safety measures that adhere to our Local Health Authority and Government guidelines, ensuring every peasant (ok…guest) can have a truly great experience - all whilst observing social distancing guidelines.

Latest Government Guidance

From the 14th September, we encourage all guests to adhere to the latest Government guidance and not meet in groups of more than six people* to help protect themselves and each other when visiting our attraction. (*Government exemptions are outlined here)

 

More Info

FAQs

We can confirm we remain OPEN with our existing stringent safety and hygiene measures in place following Lancashire’s move to Tier 3. 

Government guidance advises you should avoid travelling outside of your own Tier 3 area, if you are within the designated Tier 3 Lancashire area, you are still able to visit.

However if you have tickets and would rather change to a new date please contact Guestservices.theblackpooltower@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date. Your ticket will remain valid until 31 May 2021.

If you live in a Tier 1 or Tier 2 area, Government guidance advises that you should avoid travelling into a Tier 3 area.

If you have tickets and need to change to a new date please contact Guestservices.theblackpooltower@merlinentertainments.biz with your booking reference and your ticket will be revalidated for a visit at a later date. Your ticket will remain valid until 31 May 2021.

In line with government guidance, you may only visit our attractions with people from your own household or support bubble, up to a maximum of 6 people.
As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups.
We ask all those who visit our attractions to observe closely both Government and our own Merlin guidelines on maintaining a safe distance between guests and to maintain good hygiene practices. 

If you have already pre-booked your tickets with others who are not in your household please contact  Guestservices.theblackpooltower@merlinentertainments.biz with your booking reference and we will assist you. 

Yes, all visits will need to be booked online in advance. This includes annual pass holders and those with promotional vouchers, flexi tickets, unused bookings from during our closure and those with complimentary tickets. You can book tickets and find out more on our tickets page.

Where mask wearing is required, any guests over the age of 11* without a valid exemption will not be permitted to ride or enter any enclosed buildings without a mask.**

This is in line with recent updated UK Government advice and regulations across England. We encourage all our guests to help protect themselves and each other when visiting our attractions.

* Children under 11, people with certain health conditions and people with a disability are exempt. 

** Guests who simply do not wish to wear a mask will now be refused boarding or entry into enclosed buildings. In those areas such as F&B seated areas guests will be allowed to remove their masks to consumed food and beverages when seated.

If you have booked tickets to visit The Blackpool Dungeon no action is required and you do not need to contact us to arrange your future visit. Simply arrive at the attraction and present your unused ticket(s) that show the original date (between 20th March and 4th July 2020) at our admissions desk and the team will revalidate your tickets for entry. Tickets are valid until the end of the year (31 December 2020). Please be aware that we may experience busier periods, check our website for updates and opening times.

Please understand that we are prioritising guests with bookings during the closure. Any attraction tickets purchased for dates beyond 4th July 2020 will, at this time, be subject to regular terms and conditions. If you wish to move the date of your visit, please contact Guestservices.theblackpooltower@merlinentertainments.biz

Please contact Guestservices.theblackpooltower@merlinentertainments.biz and the team will be happy to help as quickly as they can.

We ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team Guestservices.theblackpooltower@merlinentertainments.biz and we will be more than happy to help.

We will be extending your Merlin Annual Passes to account for the period of time that our attractions are closed. We’ll be taking care of this for you, so there’s no need to get in touch with our customer service team. Your existing Passes will be automatically extended in our ticketing system – so once our attractions reopen, your Passes will scan as normal at the ticket barriers. You are not required to have your Merlin Annual Pass cards reprinted. Unfortunately, we’re unable to offer refunds to customers who have paid for the Merlin Annual Pass as this is a non-refundable product (see clause 6 in our terms and conditions www.merlinannualpass.co.uk/terms) Further information can be found here: www.merlinannualpass.co.uk/coronavirus

We will be ensuring our Merlin Members are not paying monthly for the period of time that our attractions were closed. We have automatically frozen Memberships from the 1st April and payments have been suspended until our attractions have re-opened. Unfortunately, as this is a 12-month contract we’re unable to cancel your Membership (see clause 27.2 in our terms and conditions https://www.merlinannualpass.co.uk/information/membershipterms).
Further information can be found here: www.merlinannualpass.co.uk/coronavirus

When purchasing a multi-attraction ticket, the time and date selected will be the reservation for the attraction website you are booking on.

To book a date and time for another attraction on combinations tickets, please visit your booking portal by signing in online or via your confirmation email.