Covid-19 – Information for Guests
Covid-19 (Coronavirus) – Information for Guests:
On 18th March, we announced that The Blackpool Dungeon would be closed to guests until further notice. All guests with tickets booked up until 25th April have been contacted so their bookings could be rearranged. Given the continued Government restrictions and public health guidance, we are now urging all guests with tickets booked between 26th April and 4th July 2020 to rearrange their visit.
Please see the FAQs below for information about how to do this.
Please refer to our website and social media channels for further updates on re-opening.
Guests with pre-booked tickets for dates when The Blackpool Dungeon is closed will be able to use their tickets on any other day during the 2020 season.
1. Why is The Blackpool Dungeon closed?
The decision to close The Blackpool Dungeon temporarily is based on the latest guidance from the Government in response to the Covid-19 outbreak.
2. When will The Blackpool Dungeon reopen?
The Blackpool Dungeon will remain closed until further notice. We are in contact with the relevant authorities and will work to reopen the attraction to guests as soon as it’s appropriate to do so. We are now contacting guests with bookings between 26th April and 4th July 2020 to advise them on how to rearrange their bookings.
3. I have a booking when the attraction is closed – what can I do?
If you have booked tickets to visit The Blackpool Dungeon no action is required and you do not need to contact us to arrange your future visit. Simply arrive at the attraction and present your unused ticket(s) that show the original date (between 20th March and 4th July 2020) at our admissions desk and the team will revalidate your tickets for entry on that date. Please be aware that we may experience busier periods, check our website for updates and opening times.
4. What about if my booking is after 4th July 2020?
Please understand that we are prioritising guests with bookings in the next few weeks. Any attraction tickets purchased for dates beyond 4th July 2020 will, at this time, be subject to regular terms and conditions. You can move your booking to another date, if you wish to move the date of your visit, please contact Guestservices.email@example.com
5: I have booked tickets to visit for a date between 21st March and 4th July 2020, can I get a refund? (Includes promotional tickets, tickets purchased from The Blackpool Dungeon and via any authorised 3rd party sellers)
If you have booked a ticket to visit The Blackpool Dungeon between 21st March and 4th July 2020 your ticket will be valid for use on any date during the 2020 season. No action is required and you do not need to contact us to arrange your future visit, simply arrive at the attraction and present your unused ticket(s) that show the original date (between 21st March and 4th July2020) at our admissions windows and the team will revalidate your tickets for entry that date.
6: I have booked tickets for a date between 21st March and 4th July and I can’t return to the attraction during 2020, what are my options?
Please contact Guestservices.firstname.lastname@example.org and the team will be happy to help as quickly as they can.
7: As the Merlin Attractions are closed until further notice, I’m not able to use my Merlin Annual Pass. I’ve already paid upfront for the year. Can I have a refund?
As our attractions are closed, we will be extending your Merlin Annual Passes to account for the period of time that our attractions are closed. We’ll be taking care of this for you, so there’s no need to get in touch with our customer service team. Your existing Passes will be automatically extended in our ticketing system – so once our attractions reopen, your Passes will scan as normal at the ticket barriers. You are not required to have your Merlin Annual Pass cards reprinted. Unfortunately, we’re unable to offer refunds to customers who have paid for the Merlin Annual Pass as this is a non-refundable product (see clause 6 in our terms and conditions www.merlinannualpass.co.uk/terms) Further information can be found here: www.merlinannualpass.co.uk/coronavirus
8: As the Merlin Attractions are closed until further notice, I’m not able to use my Merlin Membership. Can I cancel my Membership?
As our attractions are closed we will be ensuring our Merlin Members are not paying monthly for the period of time that our attractions are closed. We will be automatically freezing your Membership from the 1st April and payments will be suspended until our attractions re-open. Unfortunately as this is a 12-month contract we’re unable to cancel your Membership (see clause 27.2 in our terms and conditions https://www.merlinannualpass.co.uk/information/membershipterms).
Further information can be found here: www.merlinannualpass.co.uk/coronavirus