Facilities & Accessibility

The Blackpool Tower Dungeon welcomes guests with disabilities, together with their helpers and carers. This page aims to provide information to help guests with disabilities make the most of their visit with us with details of accessibility and visiting information.

The majority of our facilities are designed to be fully accessible to our disabled guests, however due to the nature of the attraction there are some restrictions.

Is The Blackpool Tower Dungeon Suitable for All?

The Blackpool Tower Dungeon is a dark, smelly, noisy place and will show you the scary side of Lancashire's history. There are areas which have enclosed spaces and will make you feel scared at some points. Due to the nature of the attraction you should expect jump out scares and unexpected frights. We recommend that the minimum age for a child to enjoy The Blackpool Tower Dungeon is 8 years, however many children under this age visit and have a great time. The Blackpool Tower Dungeon may also not be suitable for those of a nervous disposition.

Getting around

Navigating around the Dungeon will be mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven. The Blackpool Tower Dungeon tour lasts approximately 60 minutes, most of which you will be required to stand.

For safety reasons we can only accept 1 wheelchair user per tour group. At peak times there may be a wait if there is already a wheelchair user in the attraction. For large groups of wheelchair users there may be a considerable wait to start the tour.

We would advise wheelchair users to book in advance as without an advanced booking you may need to wait a considerable time to start the tour. Please telephone 0871 222 9928 (calls cost 10p per minute plus network extras).

The Blackpool Tower Dungeon is not suitable for those suffering from claustrophobia.

Ride Restrictions - Drop Ride

The majority of our facilities are designed to be fully accessible to our disabled guests. However due to the intense nature of the Drop Ride - Extremis is an exhilarating vertical free fall drop ride - guests who are unable to brace themselves unaided are not permitted to ride.

    • The minimum height restriction is 1.4 meters tall.
    • Pregnant guests are not permitted to ride.
    • Guests with epilepsy are unable to ride.

You must be free from:

  • Heart complaints or pacemakers.
  • Back or neck complaints.
  • Broken limbs or have recently had surgery.
  • Any other condition which may result in injury or complication from riding.

TOILETS

The Blackpool Tower Dungeon has a fully accessible toilet.

HELPERS AND CARERS

A helper or carer is welcome to accompany a disabled visitor without charge. Only one carer can receive free entry per disabled guest. We will require documentary proof of disability i.e. blue/orange badge, DLA letter or doctor or physician letter. Admission for guests with disabilities is charged at the full day rate.

VISUALLY IMPAIRED GUESTS

The Dungeon is very dark and those with low vision or visual impairment may have difficulty navigating around the facility.

HEARING IMPAIRED GUESTS

The Blackpool Tower Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with hearing difficulties may struggle to experience the attraction fully, however you are able to bring a carer free of charge to assist.

WHEELCHAIR HIRE

The Blackpool Tower Dungeons has 1 wheelchair that can be borrowed on a first come first served basis. No fee or deposit required. Motorised scooters are not permitted.

ASSISTANCE DOGS

Assistance dogs are welcome in the Blackpool Tower Dungeon, however, due to health and safety regulations they are not permitted on any rides with the guest. A member of your party must be with the dog at all times. Please note there are loud noises, mist effects and smells (good and nasty) that may be confusing to assistance animals.

BALPAA STATEMENT ON PUBLIC SAFETY FOR DISABLED PEOPLE

Members of the British Association of Leisure Parks, Piers and Attractions (BALPAA) welcomes visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However certain rides/attractions within our attraction can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the health and safety executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

“Ow best dungeon I have ever been to can't wait to go back in there in July hope to see everyone soon”

Liam Canale See more reviews...