COVID-19

COVID-19 – INFORMATION FOR GUESTS

The health and safety of our guests and team is our top priority and further to the Government’s updated advice on Covid-19 coronavirus, we have made the decision to temporarily close The Blackpool Tower Dungeon as a precautionary measure.

 

The closure, which is effective 18 March, is due to the operational nature of the attraction and is consistent with guidance on social distancing in relation to Covid-19 coronavirus.

 

Moving forward, we will remain in contact with the relevant authorities on when we can re-open.

 

We apologise for any inconvenience this decision may cause. Our website and social channels @blackpooldungeon will stay up to date with the latest information. Our team remains on hand to help you with any questions you may have about your existing bookings, contact them at: Guestservices.theblackpooltower@merlinentertainments.biz.

 

Thank you for your cooperation and understanding.

 

Please review the FAQs below to find out how your booking is affected and who to contact if you need further assistance. 

 

 

Why is The Blackpool Tower Dungeon Blackpool closed? 

The decision to close The Blackpool Tower Dungeon temporarily is based on the latest guidance from the Government in response to the Covid-19 outbreak.   

 

 

 When will The Blackpool Tower Dungeon reopen? 

The Blackpool Tower Dungeon will remain closed until further notice. We are in contact with the relevant authorities and will work to reopen the attraction to guests as soon as it’s appropriate to do so.

 

 

 I have a booking when the attraction is closed – what can I do? 

No action is required and you do not need to contact us to arrange your future visit. Simply arrive at the attraction and present your unused ticket(s) that show the original date (between 20th March and 30th April 2020) at our admissions desk and the team will revalidate your tickets for entry on that date. Please be aware that we may experience busier periods, check our website for updates and opening times.

 

 

What about if my booking is after 30th April?

Please understand that we are prioritising guests with bookings in the next few weeks. Any attraction tickets purchased for dates beyond 30th April 2020 will, at this time, be subject to regular terms and conditions. You can move your booking to another date, if you wish to move the date of your visit, please contact Guestservices.theblackpooltower@merlinentertainments.biz

 

 

 I have booked tickets for a date between 21st March and 30th April and I can’t return to the attraction during 2020, what are my options?

Please contact Guestservices.theblackpooltower@merlinentertainments.biz and the team will be happy to help as quickly as they can.

 

 

 Can I get a refund on my MAP? 

If you are a Merlin Annual Pass holder, you will be contacted by the Merlin Annual Pass team who will be able to advise what this means for your pass or membership to ensure that you don’t lose out because of the attractions temporary closure.