Were you not able to find what you were looking for? Check our FAQ with questions that we hear often. In case you weren’t able to find your answer anyways, please don’t hesitate to contact us!
In what languages are the tours?
We offer English and Dutch tours, which will depart depending on the amount of waiting English- or Dutch visitors.
What is the minimum age for a visit to the Amsterdam Dungeon?
We advice an age of 10 years and older. However, we don’t check for a birth date at the ticket desk and assume that the (adult)guidance estimates if the child is old enough. Children until 12 years always need a guidance from someone who is above 16.
How long does the tour takes?
A tour takes around between 30 and 45 minutes.
When does a new tour depart?
We have a new tour every 15 minutes. At the ticket desk you can mention if you would like to do the tour in English or Dutch.
How many people can go in one tour?
Due to Covid-19 the number of people in a tour is reduced from a maximum of 30 to a maximum of 8 people.
Do I need to print out my online purchased tickets?
All tickets that you can purchase on the website of the Amsterdam Dungeon doesn’t need to be printed, we can scan these tickets via mobile phone! In case you purchased tickets on another website, we recommend you to contact the provider.
I bought a ticket via this website without a specific date. Can I still visit The Amsterdam Dungeon with this ticket?
No, unfortunately we cannot accept tickets without a date and time slot. We can convert this ticket to a desired date and time, please contact us via firstname.lastname@example.org or 020 5308 500
I have booked the wrong date / time slot. Can I still change this?
Yes this is possible. Please send an email to email@example.com with your confirmation number and desired date and time slot. We will then send you a new ticket.
I have a discount coupon. Can I come to the cash register of The Amsterdam Dungeon with this?
We only allow visitors who have bought a ticket through theamsterdamdungeon.nl
Can I cancel or move my group / school trip?
Yes this is possible. We can change your booking to another date free of charge and on the same conditions. We are happy to help you make a new reservation. Mail us at firstname.lastname@example.org