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Frequently Asked Questions

Getting Here

Where is The London Dungeon?

The London Dungeon is located in County Hall on Westminster Bridge Road, SE1 7PB, between the EDF Energy London Eye & Sea Life London Aquarium.

Is there a car park?

Unfortunately, there is not a car park on site for public use; however there are a few car parks within walking distance of the attraction, such as Hungerford Bridge Car Park located next to Jubilee Gardens which is a short distance from The London Dungeon.

How long will my visit last?

Tours consist of groups of a maximum of 45 people and last approximately 90 minutes. This does not include queue time. The time on your ticket is the time you are allowed to enter the building and queue. Queue times differ depending on attendance levels and can go from 10-45 minutes.  Guests wanting to purchase General Admission tickets, on the day of your visit, be advised that the General Admission queue can be up to a 30minute wait during peak times.

Ticketing

Where can I buy tickets?

Tickets can be purchased via The London Dungeon website or General Admission tickets can be purchased at our attraction on the day of your visit dependant on availability. Please note. The time on your ticket is not the show time, but the time you are allowed to enter the building and queue. Queue times differ depending on attendance levels and can go from 10-45 minutes. The tour lasts 90 minutes and will start after queueing. We advise giving yourself 2 hours to do the whole tour

How do I get Priority Entry into the attraction?

We do not have a priority queue at the London Dungeon. By booking your ticket via our website you  will be guaranteed entry into the attraction. If you select the Print At Home option and print your tickets yourself then you do not have to queue for the Box Office at all and can go straight into the attraction.

Can I use my 2 for 1 Voucher to buy a ticket online?

Unfortunantely 2 for 1 vouchers cannot be used in conjunction with online or advanced bookings. 2 for 1 vouchers can only be used on the day of your visit and redeemed at our ticket office. Please see the terms and conditions found on your voucher for further information. All tickets purchased will not be refunded in order to use a voucher.

I have a pre-paid ticket from another attraction, do I get Priority Entry?

Combination tickets purchased from another attraction, such as The EDF Energy London Eye, Sea Life London Aquarium or Madame Tussauds must be booked into a show time before starting your tour. On arrival you will need to exchange your confirmation or voucher for The London Dungeon ticket at our Box Office and join the entry queue at your designated show time. Please note that combination tickets do not guarantee you entry unless you have visited our Box Office. If we are sold out for the day (quite common in Peak times) then you will be asked to book for another day.

How do I make a group (10+) booking?

To make a group booking please call our Merlin Contact Centre on +44 (0) 871 663 1670.

Are tickets refundable?

All tickets purchased are non-refundable. For a full list of our terms and conditions please follow the link provided.

Age and Ride Restrictions

Are there any age restrictions for The London Dungeon?

The recommended age for The London Dungeon is 8 years and above, however it is up to the discretion of the accompanying adult. Many children enter The London Dungeon and enjoy the experience, but please be aware it does get very dark inside the building and there are lots of loud noises.

If at any time you need to leave the attraction, simply speak to the actor in the show you are in and they will arrange for someone to help you to the nearest exit as soon as possible.

No child or children under the age of 14 will be admitted to The London Dungeon unless accompanied and supervised by an adult aged 18 years or over.

Please remember all tickets purchased are non-refundable. So please be sure before purchasing your tickets. For a full list of our terms and conditions please follow the link provided.

Are there any ride restrictions for The London Dungeon?

The Tyrant - Boat Ride

The ride is not accessible to wheelchair users or visitors who cannot use stairs. There is a height restriction on this ride of 1 meter; guests at this height must be accompanied by a parent or guardian. Guests who are 1.2 meters can ride without supervision. Due to the use of strobe lighting the ride is not suitable for visitors with photosensitive epilepsy. This ride is not recommended for visitors:

  • With back or Neck Complaints
  • Have broken limbs or have had recent surgery
  • Who are pregnant
  • Who have Photo Sensitive Epilepsy
  • That have a condition that may result in injury or complication from riding.

PLEASE BE ADVISED YOU WILL GET WET!

Drop Dead – Drop ride to doom

‘Drop Dead’ is an exhilarating vertical free fall drop ride. The minimum height restriction for Drop Ride is 1.2 meters. Children who are 1.2 meters – 1.4 meters in height must be accompanied by a parent or guardian to be able to ride the drop ride.

All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer un-aided into and out of the ride seats. Larger guests may not be able to go on the ride depending on if the safety harness fastens securely. The ride is not suitable for visitors:

  • Who have heart complaints or pacemakers
  • With back or neck complaints
  • With broken limbs or have had recent surgery
  • Who are pregnant
  • Who have Photo Sensitive epilepsy
  • That have a condition that may result in injury or complication from riding.

 

Accessibility

Is The London Dungeon accessible for Disabled Guests?

The London Dungeon welcomes all guests with disabilities. Please follow the link provided to read more information.

Is The London Dungeon suitable for pregnant guests?

The London Dungeon welcomes guests who are pregnant to participate in tours. Please follow the link provided to read more information.

Can I leave my belongings or pushchair somewhere whilst I do the tour?

Unfortunately we do not have anywhere for guests to store their items. All personal belonging must be taken with you at all times. Please be advised that we do have two flights of stairs throughout the tour and belongings and pushchairs must be carried up these. London Waterloo Station which is a short 5 minute walk away from us has a left luggage facility which you can store belongings in for the day at a small fee. Please enquire at the station for further information.

What do I need to do if I want to leave the attraction?

If at any time you need to leave the attraction, simply speak to the actor in the show you are in and they will arrange for someone to help you to the nearest exit as soon as possible.

Online Ticket Information

I have selected a show time, what time should I arrive?

Please arrive at the attraction within the show time indicated on your booking confirmation. You will need to bring a printed version of your confirmation with you on the day. On arrival present your printed booking confirmation to a member of the door staff who will direct you.

PLEASE NOTE: if you do not arrive within your allocated arrival time, there may be an extended wait for the next available show time. In busy periods we cannot gaurantee immediate entry if you miss your arrival time.

I have purchased a Combination Ticket, where do I pick up the rest of my tickets from?

If you have purchased a combination ticket from The London Dungeon website, you must visit The London Dungeon first, with a copy of your booking confirmation and the card that you paid with. All of your tickets will be issued to you at The London Dungeon. The tickets that you have purchased for the other attractions will be valid for 30 days! The tickets for Sea Life London Aquarium and Madame Tussauds are for Priority Entry; the tickets for The London Eye must be exchanged at the pre-paid ticket counter at The London Eye Ticket Office for a standard timed ticket.

I have prebooked tickets online - what do I do upon arrival?

Firstly, please be sure to arrive within the show times indicated on your 'print-at-home' ticket. Make sure that you bring your 'print-at-home' ticket with you. Present this to one of the door staff upon arrival and they will direct you into the attraction within your designated time slot.

PLEASE NOTE: if you do not arrive within your allocated show time, there may be an extended wait for the next available time slot. In busy periods we cannot guarantee immediate entry if you miss your arrival time.

Terms & Conditions

For a full list of your terms and conditions please visit our terms page.

Top Tips

Book your tickets in advance online:

  • Guarantee your preferred Show Time!

  • Select the Print  at Home option & have the best experience by cutting your queue time!

  • Best available prices online!

  • Less stress!

  • It's quick!

 

Start Time

The time on your ticket is not the show time, but the time you are allowed to enter the building and queue. Queue times differ depending on attendance levels and can go from 10-45 minutes. The tour will start 90 minutes after queueing. We advise giving yourself 2 hours to do the whole tour.

Practise Those Scary Faces!

Before beginning your decent into The London Dungeon you will have a photograph taken together, so practice those scary faces! You will also have a photograph taken at the end of your tour during ‘Drop Dead’ Drop Ride!

Toilets!

Our toilets are located before the start of your tour! We suggest you use them, if needed, before you begin your tour.

Rats!

We do have real rats at The London Dungeon, however they live in their very own customised rat house, so you can look at them without having to come into contact with them. We also have cockroaches, who also have their very own home where you can view them without coming into contact with them.

Getting Wet!

Please be aware that ‘Tyrant’ Boat Ride is a water ride and you will get wet on it. Please ensure all valuable personal belongings are protected. If you do not wish to participate in this section of the tour please inform a member of staff who will organise for you to bypass the boat ride and re-join your tour group on the other side!

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Open daily

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““The London dungeons” is petrifying before you even walk through the door. You’ve heard rumours and tales of what it is like and then you are finally able to go and face the terrors you have heard off.
The first thing I noticed was the medieval torches glimmering as bright as the sun, gloomy and dusty and consumed with chaos. Then you walk through the front gate into the dim room lining up waiting to go forth.
The elevator’s not very scary, you can easily tell it’s a simulator then you’re told to pull the ropes and then that the elevator has “broken”. Then you go further into a corridor that could have easily of had some scares, well I was at the back of the group maybe I missed them. Or did I?
Then you are with a guard as humble and honourable as a guard is (or is he) he lies about and missed out the little detail of letting Guy Faulks free luckily Guy Faulks’ ghost (projector) is here to correct him and trick him into setting off some gunpowder.
The only part that scared me was in the doctor’s surgery when the doctor “miss-places” her leaches and we get a sudden jab on our butts. That’s the only thing I didn’t expected.
On the whole I wouldn’t say the Dungeons was “scary” or “terrifying” but a fun way to teach people about British history.

Jonathan See more reviews...