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Facilities & Accessibility

The London Dungeon welcomes guests with disabilities, together with their helpers and carers. This page aims to provide information to help guests with disabilities make the most of their visit with us with details of accessibility and visiting information.

The majority of our facilities are designed to be fully accessible to our disabled guests. However due to the complex nature of an emergency evacuation it is not always possible for wheelchair users or guests who have considerable difficulties walking, to access both of our rides The Tyrant – Boat Ride and Drop Dead  - Drop Ride to Doom

Due to the intense nature of Drop Dead – Drop Ride to Doom guests who are unable to brace themselves unaided are not permitted to ride.

BALPAA Statement

"Members of the British Association of Leisure Parks, Pier and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However rides and attractions in our parks can be physically demanding and vigorous, We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular person for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety." 

Getting Here

Our nearest station is London Waterloo which has ramped access from the main station. We are also reachable by many other public transport links, and we recommend visiting journeyplanner.tfl.gov.uk which will provide you with the best route. Unfortunately we do not have any parking facilities on site. 

Tickets & Merlin Annual Passes

A helper or carer is welcome to accompany a disabled visitor without charge, however documentation is required. Only one carer can receive free entry per disabled guest. Please ensure you prebook via our Contact Centre (0871 423 2240) to avoid a queue line and to book into a Show Time. If you are a wheelchair user please ensure you book in advance via the Contact Centre (0871 423 2240) and inform them. Disabled guests can also buy Merlin Annual Passes with a carer pass. For more information please go to: www.merlinannualpass.co.uk/disabled-passholders. 

Documentation

To receive the discounted entry ticket and free carer option, you will need to provide documentation that provides evidence of your disability. We ask for this to ensure that guests who need it can get the best possible assistance, and to guarantee that this system is not abused. Evidence can be your blue/orange badge, a DLA letter, or a letter from your doctor or physician. 

Toilets

We have a disabled toilet at the entrance to the tour, which is fitted with an alarm, handrail on the left hand side, a seperate washbasin and hand dryer. At the exit to the tour, the closest disabled toilets are found by The London Eye Ticket Office which is on ground level. 

Wheelchair Users

- Wheelchair Access

On arriving to The London Dungeon, please speak to a staff member on the front entrance steps. You will be escorted into the building via stepfree access next to The London Eye Ticket Office. Navigating around The London Dungeon will be mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven. There are moments where the flooring can move, so we would recommend applying the brakes of your wheelchair whenever in a stationary position. The attraction does cover three levels, however we do have a lift, and staff are in place to assist you around the tour. We also have ride restrictions for those who are unable to walk. Please refer to the 'Ride Restrictions' section on this page. 

- Wheelchair Dimension & Weight Restrictions

Due to restrictions at The London Dungeon we can only admit wheelchairs if they are less than 300kg with both user and wheelchair weight included. Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring. Unfortunately we are unable to admit mobility scooters. 

- Wheelchair Quantity

To ensure that our guests are all as safe as possible we are only able to admit three wheelchair users into the building at one time, this is due to the event of an emergency or if a fire evacuation arises. These guests must also be in seperate groups for us to assist them around the tour as only one guest can use the wheelchair lift at a time. 

Deaf & Blind Guests

The London Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with low vision, who are visual impairment or have hearing difficulties may struggle to experience the attraction fully; however you are able to bring a carer free of charge to assist. 

Guide/Hearing Dogs

Assistance dogs are welcome in The London Dungeon, however due to health and safety regulations they are not permitted to ride on any rides with the guests. A member of your party must be with the dog at all times. Please note there are loud noises, mist effects and smells (good and nasty) that may be confusing for assistance animals. 

Mobility & Medical Requirements

Here at The London Dungeon every effort is made to ensure all guests are able to experience as much of the tour as possible. However there will be occasions where guests with medical requirements will need to make a decision about whether sections of the tour are appropriate for them. 

Broken Limbs

Unfortunately those with broken limbs will be unable to ride either The Tyrant Boat Ride or Drop Dead Drop Ride to prevent aggravating the injury. If you have crutches or need further assistance please speak to a member of the team and we will be able to assist you around the building. 

Photosensitive Epilepsy

There are shows and areas of The London Dungeon that contain strobe lighting which may affect those suffering from photosensitive epilepsy. We recommend speaking to a member of the team before you enter and begin your tour so we can fully brief you on locations strobe lighting is used. An alternative route will be provided for those who need to bypass these areas. 

Claustrophobia & Panic Attacks

The London Dungeon is dark, smelly, noisy and will show you the scary side of London's history. There are ares which have enclosed spaces and will make you feel scared at some points. If you suffer from clustrophobia or panic attacks please speak to a member of the team about whether this attraction is suitable for you. 

Spine, Back & Neck Problems

Although there are moments you can sit throughout the tour the majority of the time you will be standing and walking over uneven flooring. There are also sections of the tour that may not be suitable for you or may even create a risk of aggravating the injury. These areas can include chair tips, shaking floors as well as both of our rides (please check the specific 'Ride Restrictions' section on this page). Please speak to a member of the team about the specific nature of your medical issue, and we can ensure that you bypass areas which may not be suitable for you. 

Heart Problems/Pace Makers

If you have a history of heart problems, or have a pacemaker, please make yourself known to a member of the team to discuss the areas of the tour which may not be suitable for you. If you wear a pacemaker you will be unable to ride Drop Dead Drop Ride. 

Pregnant Women

Pregnant guests are welcome to visit The London Dungeon at any time during their pregnancy and can take part in all 18 shows in our tour, however those expecting should not ride on The Tyrant Boat Ride or Drop Dead Drop Ride our free-fall experience as a precaution. Please inform our 'Dungeon Keeepers' (Ride Operators) that you wish to bypass the ride and they will show you into the next part of the tour. This will not affect the rest of your experience. The London Dungeon tour is a 90 minute walking experience and guests will be expected to stand in the majority of shows as there is not always seating available in the show area. 

Ride Restrictions

- The Tyrant - Boat Ride

The Tyrant Boat Ride is not accessible to guests who are unable to walk unaided or guests who cannot use stairs. There is a height restriction on this ride of 1 metre, guests at this height must be accompanied by a parent or guardian. Guests who are 1.2 metres can ride without supervision. Due to the use of strobe lighting the ride is not suitable for visitors with photosensitive epilepsy. This ride is not recommended for guests with:

  • Back or Neck Complaints
  • Broken limbs or have had recent surgery
  • Pregnant Guests
  • Photo Sensitive Epilepsy 
  • Have a condition that may result in injury or complication from riding

Please be advised that you will get wet on this ride.

- Drop Dead - Drop Ride to Doom

Drop Dead Drop Ride is an exhilarating vertical free fall drop ride. The minimum height restrictions for Drop Dead Drop Ride is 1.2 metres. Children who are 1.2 - 1.4 metres in height must be accompanied by a parent or guardian to be able to ride the drop ride. All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer unaided into and out of the ride seats. The ride is not suitable for guests with: 

  • Heart complaints or Pacemakers
  • Back or Neck complaints
  • Broken limbs or have had recent surgery
  • Pregnant guests
  • Photosensitive Epilepsy 
  • Have a condition that may result in injury or complicartion from riding. 
Age Restrictions

The London Dungeon is a dark, smelly, noisy and will show you the scary side of London's history. There are areas which have enclosed spaces and will make you feel scared at some points. Due to the nature of the attraction you should expect jump out scares, unexpected frights and two shows include shaking floor effects. We recommend that the minimum age for a child to enjoy The London Dungeon is 8 years, however many children under this age visit and have a great time.

Pushchair & Buggies

The London Dungeon tour takes place over three levels, with narrow passage ways, uneven flooring and tight corners. Although we allow buggies and pushchairs inside the attraction, we would recommend folding them down. Unfortunantely we do not have an area to store buggies or pushchairs for guests. Please note there is no lift access for buggies and pushchairs and you will need to carry them at certain points, including two sets of stairs.

Large Luggage

The London Dungeon tour takes place over three levels, with narrow passage ways, uneven flooring and tight corners. Unfortunately we do not have an area to keep luggage for you; however there is a luggage storage facility at Waterloo Station which can look after your items for a small fee. Please note that there are two sets of stairs and you will need to carry them at certain points.

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“Oh, I really miss toley street!
It's really sad walking past the empty building in the street.
I sort of wish it hadn't moved (even if it was for the best)
But the new one is better, with fantastic new experiences and it feels like I actually went back in time!!!
And I must say it kinda blew the other attractions out of the water!!!
But I will allways miss tolley street as my first ever vist.
I wish that the new dungeon was in tolley street...
Goodbye tolley street :(

Mimi See more reviews...