The London Dungeon welcomes guests with disabilities, together with their helpers and carers. This page aims to provide information to help guests with disabilities make the most of their visit with us with details of accessibility and visiting information.
The majority of our facilities are designed to be fully accessible to our disabled guests. However due to the complex nature of an emergency evacuation it is not always possible for wheelchair users or guests who have considerable difficulties walking, to access both of our rides The Tyrant – Boat Ride and Drop Dead - Drop Ride to Doom. It is also important that any wheelchair users book tickets with our Merlin Contact Centre (available on 0871 423 2240) or in person at our Box Office to ensure the relevant facilities are available during their visit.
"Members of the British Association of Leisure Parks, Pier and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However rides and attractions in our parks can be physically demanding and vigorous, We therefore reserve the right to refuse admission to certain rides should we feel there is a danger to a particular person for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety."
Our nearest station is London Waterloo which has ramped access from the main station. We are also reachable by many other public transport links, and we recommend visiting journeyplanner.tfl.gov.uk which will provide you with the best route. Unfortunately we do not have any parking facilities on site.
A helper or carer is welcome to accompany a disabled visitor without charge, however documentation is required. Only one carer can receive free entry per disabled guest. Please ensure you prebook via our Contact Centre (0871 423 2240) to avoid a queue line and to book into a Show Time. If you are a wheelchair user please ensure you book in advance via the Contact Centre (0871 423 2240) and inform them. Disabled guests can also buy Merlin Annual Passes with a carer pass. For more information please go to: www.merlinannualpass.co.uk/disabled-passholders.
To receive the discounted entry ticket and free carer option, you will need to provide documentation that provides evidence of your disability. We ask for this to ensure that guests who need it can get the best possible assistance, and to guarantee that this system is not abused. Evidence can be your blue/orange badge, a DLA letter, or a letter from your doctor or physician.
We have a disabled toilet at the entrance to the tour, which is fitted with an alarm, handrail on the left hand side, a seperate washbasin and hand dryer. At the exit to the tour, the closest disabled toilets are found by The London Eye Ticket Office which is on ground level.
On arriving to The London Dungeon, please speak to a staff member on the front entrance steps. You will be escorted into the building via stepfree access next to The London Eye Ticket Office. Navigating around The London Dungeon will be mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven. There are moments where the flooring can move, so we would recommend applying the brakes of your wheelchair whenever in a stationary position. The attraction does cover three levels, however we do have a lift, and staff are in place to assist you around the tour. We also have ride restrictions for those who are unable to walk. Please refer to the 'Ride Restrictions' section on this page.
Due to restrictions at The London Dungeon we can only admit wheelchairs if they are less than 300kg with both user and wheelchair weight included. Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring. Unfortunately we are unable to admit mobility scooters.
To ensure that our guests are all as safe as possible we are only able to admit one wheelchair user per hour, at each quarter past the hour. This is due to fire evacuation procedures and the wheelchair lift only being suitable to hold one wheelchair at a time.
The London Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with low vision, who are visual impairment or have hearing difficulties may struggle to experience the attraction fully; however you are able to bring a carer free of charge to assist.
Assistance dogs are welcome in The London Dungeon, however due to health and safety regulations they are not permitted to ride on any rides with the guests. A member of your party must be with the dog at all times. Please note there are loud noises, mist effects and smells (good and nasty) that may be confusing for assistance animals.
Here at The London Dungeon every effort is made to ensure all guests are able to experience as much of the tour as possible. However there will be occasions where guests with medical requirements will need to make a decision about whether sections of the tour are appropriate for them.
Unfortunately those with broken limbs will be unable to ride either The Tyrant Boat Ride or Drop Dead Drop Ride to prevent aggravating the injury. If you have crutches or need further assistance please speak to a member of the team and we will be able to assist you around the building.
There are shows and areas of The London Dungeon that contain strobe lighting which may affect those suffering from photosensitive epilepsy. We recommend speaking to a member of the team before you enter and begin your tour so we can fully brief you on locations strobe lighting is used. An alternative route will be provided for those who need to bypass these areas.
The London Dungeon is dark, smelly, noisy and will show you the scary side of London's history. There are areas which have enclosed spaces and will make you feel scared at some points. If you suffer from claustrophobia or panic attacks please speak to a member of the team about whether this attraction is suitable for you.
Although there are moments you can sit throughout the tour the majority of the time you will be standing and walking over uneven flooring. There are also sections of the tour that may not be suitable for you or may even create a risk of aggravating the injury. These areas can include chair tips, shaking floors as well as both of our rides (please check the specific 'Ride Restrictions' section on this page). Please speak to a member of the team about the specific nature of your medical issue, and we can ensure that you bypass areas which may not be suitable for you.
If you have a history of heart problems, or have a pacemaker, please make yourself known to a member of the team to discuss the areas of the tour which may not be suitable for you. If you wear a pacemaker you will be unable to ride Drop Dead Drop Ride.
Pregnant guests are welcome to visit The London Dungeon at any time during their pregnancy and can take part in all 18 shows in our tour, however those expecting should not ride on The Tyrant Boat Ride or Drop Dead Drop Ride our free-fall experience as a precaution. Please inform our 'Dungeon Keeepers' (Ride Operators) that you wish to bypass the ride and they will show you into the next part of the tour. This will not affect the rest of your experience. The London Dungeon tour is a 90 minute walking experience and guests will be expected to stand in the majority of shows as there is not always seating available in the show area.
The Tyrant Boat Ride is not accessible to guests who are unable to walk unaided or guests who cannot use stairs. There is a height restriction on this ride of 1 metre, guests at this height must be accompanied by a parent or guardian. Guests who are 1.2 metres can ride without supervision. Due to the use of strobe lighting the ride is not suitable for visitors with photosensitive epilepsy. This ride is not recommended for guests with:
Please be advised that you will get wet on this ride.
Drop Dead Drop Ride is an exhilarating vertical free fall drop ride. The minimum height restrictions for Drop Dead Drop Ride is 1.4 metres. All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer unaided into and out of the ride seats. The ride is not suitable for guests with:
The London Dungeon is a dark, smelly, noisy and will show you the scary side of London's history. There are areas which have enclosed spaces and will make you feel scared at some points. Due to the nature of the attraction you should expect jump out scares, unexpected frights and two shows include shaking floor effects. We recommend that the minimum age for a child to enjoy The London Dungeon is 8 years, however many children under this age visit and have a great time.
The London Dungeon tour takes place over three levels, with narrow passage ways, uneven flooring and tight corners. Although we allow buggies and pushchairs inside the attraction, we would recommend folding them down. Unfortunantely we do not have an area to store buggies or pushchairs for guests. Please note there is no lift access for buggies and pushchairs and you will need to carry them at certain points, including two sets of stairs.
Due to Health & Safety concerns & the tour taking place over three levels, with narrow passage ways, uneven flooring and tight corners, The London Dungeon does not allow entry with luggage. Unfortunately we do not have an area to keep luggage for you; however there is a luggage storage facility at Waterloo Station which can look after your items for a small fee. We advise guests to leave it there or arrange storage with their hotel.
“The highlight of 2012 for my Mum was visiting the London Dungeons. The highlight of my 2012 was realising we'd reached the exit!”Message from Louise See more messages...