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Facilities & Accessibility

 

The London Dungeon welcomes guests with disabilities, together with their helpers and carers. This page aims to provide information to help guests with disabilities make the most of their visit with us with details of accessibility and visiting information.

The majority of our facilities are designed to be fully accessible to our disabled guests. However due to the complex nature of an emergency evacuation it is not possible for wheelchair users or guests who have considerable difficulties walking, to access both of our rides Henry’s Wrath – Boat Ride and Drop Dead  - Drop Ride to Doom

Due to the intense nature of Drop Dead – Drop Ride to Doom guests who are unable to brace themselves unaided are not permitted to ride.

Getting Around

WHEEL CHAIR USERS

Navigating around the Dungeon will be mainly via level pathways. However due to the nature of the attraction some floor surfaces are uneven. Access is also gained via low gradient slopes a specialised wheel chair lift (restrictions apply) and a stair climber (restrictions apply) to the various levels of the attraction. The London Dungeon tour lasts approximately 90 minutes, of which most you will be required to stand.

For safety reasons we can only accept 1 wheelchair user per tour group and only 3 wheelchair users within the London Dungeon at anyone time. Tour groups depart every 6 minutes so for large groups of wheelchair users please contact us for information on how we can assist you with booking your group. We would advise booking your visit in advance as wheel chair users without an advanced booking may need to wait a considerable time to start the tour or not be able to gain admission if we are fully booked. You can book in advance via our contact centre on 0871 423 2240

Due to restictions at the London Dungeon we can only admit wheelchairs if they are under 300kg with both user and wheelchair weight included, also wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring.

The London Dungeon is not suitable for those suffering from claustrophobia and anxiety.

Upon arrival at the London Dungeon if you are a wheelchair user in order to enter the building we do have 8 steps leading up to our main entrance and we have a stair climber in place in order to assist your entry in to the building. For more information on our stair climber please visit: http://www.baronmead.com/stairmate_major.htm for specifications and details.

You will receive priority entry in to the London Dungeon along with your accompanying carer. If you have others within your group too you will need to ensure they have prebooked priority entry tickets also. Please note that only one wheelchair user can be on a tour at any one time and this is due to complex emergency evacuation procedures in place at the London Dungeon.

Upon entrance to The London Dungeon you and your group will enter the Descent this is a lift down to start your tour. During this journey the lift floor will shake from side to side. There is also a shaking floor in the Guy Fawkes section of the tour. For those who are unsteady on their feet please alert a member of staff before entering the lift. If you are a wheelchair user please ensure you have your brakes on to prevent movement in the lift.

Electronic Wheelchairs

At the London Dungeon due to our restriction with our wheelchair user lifts we are at times unable to admit electronic wheelchairs to a weight and width restriction. The wheelchair and person must weigh under 300kg and the chair cannot extend the width of 27 inches. Also due to narrow passages and doorways within the London Dungeon carers operating electronic wheelchairs may find they are unable to navigate through certain areas, for more information please call us on 0207 654 0809.

Electronic wheelchairs must be able to navigate through tight bends at an angle.

The London Dungeon does use dark lighting throughout the experience and due to the nature of the attraction there is uneven flooring such as cobbles which will need to be navigated through.

STROBE LIGHTING

There are areas of the Dungeon that contain strobe lighting which may affect those suffering from photosensitive epilepsy. These areas are marked so please look out for them. An alternative route will be provided for those who need to bypass these areas.

MOBILITY SCOOTERS

Due to width and weight restrictions throughout the attraction,the London Dungeon is not accessible for guests with Mobility Scooters. 

MOTION SICKNESS

Upon entrance to The London Dungeon you and your group will enter the Descent this is a lift down to start your tour. During this journey the lift floor will shake from side to side. There is also a shaking floor in the Guy Fawkes section of the tour. For those who suffer from motion sickness please alert a member of staff before entering the lift.

PREGNANT GUESTS

Pregnant guests are welcome to visit the Dungeon at any time during their pregnancy and can take part in all 18 shows in our tour, however those expecting should not ride on ‘Henry’s Wrath’ our Boat ride or ‘Drop Dead’ our free-fall experience as a precaution. Please inform our ‘Dungeon Keepers’ (Ride Operators) that you wish to bypass the ride and they will show you into the next part of the tour. This will not affect the rest of your experience.

The London Dungeon tour is a 90 minute walking experience and guests will be expected to stand in the majority of shows as there is not always seating available in the show area.

The London Dungeon is dark in areas, with uneven flooring and there are many stairs which will need to be climbed throughout the attraction. Due to the nature of the attraction you should expect jump out scares, unexpected frights and 2 shows include shaking floor effects.

You can leave the tour at any stage during your visit to us. Please speak to the actor who will make sure a member of the management team comes to show you to the exit. If you require first aid assistance at any time, we always have a registered first aider on site.

We have toilet facilities at the beginning and end of the 90 minute tour experience. If you need to use the bathroom at any time during your tour please let the actor know and they will arrange this for you. You will then be able to re-join your group after visiting the facilities. If you have any questions please do ask a member of our team.

Ride Restrictions

Henry's Wrath

The ride is not accessible to wheelchair users or visitors who cannot use stairs. There is a height restriction on this ride of 1 metre, guests at this height must be accompanied by a parent or guardian , Guests who are 1.2 metres can ride without supervison. Due to the use of strobe lighting the ride is not suitable for visitors with photosensitive epilepsy. This ride is not recommended for visitors with:

  • Back or Neck Complaints
  • Broken limbs or have had recent surgery
  • Pregnant Guests
  • Photo Sensitive Epilepsy
  • Have a condition that may result in injury or complication from riding.

PLEASE BE ADVISED YOU WILL GET WET!

Drop Dead – Drop ride to doom

Drop Dead is an exhilarating vertical free fall drop ride. The minimum height restriction for Drop Ride is 1.2 meters. Children who are 1.2 metres – 1.4 metres in height must be accompanied by a parent or guardian to be able to ride the drop ride.

All riders must have the ability to sit upright on the ride and brace themselves against the ride forces; wheelchair users must be able to transfer un-aided into and out of the ride seats. The ride is not suitable for visitors with:

  • Heart complaints or pacemakers
  • Back or neck complaints
  • Broken limbs or have had recent surgery
  • Pregnant guests
  • Photosensitive epilepsy
  • Have a condition that may result in injury or complication from riding.

Accessible Parking

Unfortunately the Dungeon does not have any designated parking. There are three car parks located on the South Bank, within a five minute walk of the London Dungeon. These include Golden Jubilee Bridges, under Hayward Gallery and under the Royal National Theatre. These car parks all have disabled parking bays. Please note that these car parks are not operated by the London Dungeon and that use of these parking bays, would be subject to the terms and conditions of the car park operator.

Wheelchair Hire

Unfortunately the Dungeons are not able to offer wheelchairs for private hire.

Toilets

The London Dungeon has a fully accessible toilet. This is located after admissions to the left hand side. 

Helpers and Carers

A helper or carer is welcome to accompany a disabled visitor without charge. Only one carer can receive free entry per disabled guest. Please ensure you pre book online or via our contact centre to avoid general admission queue lines and to book your time slot allocation. If you are a wheelchair user please ensure you book in advance and advise us you are a wheelchair user. We will require documentary proof of disability i.e. blue/orange badge, DLA letter or doctor or physician letter.

For further information about disability access at the London Dungeon please email LDGuestExperience@merlinentertainments.biz

Visually Impaired Guests

The Dungeon is very dark and those with low vision or visual impairment may have difficulty navigating around the facility.

Hearing Impaired Guests

The London Dungeon experience is largely delivered by actors and voiceover audio, often in low light levels. Therefore guests with hearing difficulties may struggle to experience the attraction fully, however you are able to bring a carer free of charge to assist. 

Assistance Dogs

Assistance dogs are welcome in the London Dungeon, however, due to health and safety regulations they are not permitted to ride on any rides with the guest. A member of your party must be with the dog at all times. Please note there are loud noises, mist effects and smells (good and nasty) that may be confusing to assistance animals.

BALPAA STATEMENT ON PUBLIC SAFETY FOR DISABLED PEOPLE

Members of the British Association of Leisure Parks, Piers and Attractions (BALPAA) welcomes visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However certain rides/attractions within our attraction can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the health and safety executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

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“We try to come every year and our pictures with the pillory show children growing tall enough to go from wielding the axes to being chopped themselves. We can't wait to see the new dungeons. And what an inspired choice for old King Hal-perfect! x”

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